Ticket sales for the 2012 UEFA Europa League final – to be played at the National Arena Bucharest on Wednesday 9 May – ran from 12.00CET on Wednesday 7 March to 12.00CET on Tuesday 20 March, exclusively via UEFA.com.
• Application process
The 2012 UEFA Europa League final ticket portal was opened for orders from the international public between 12.00 on 7 March and the same time on 20 March. Each applicant was asked to complete the online application form for a maximum of two tickets and entered the ticket ballot, regardless of the time of submission within the application period.
Applicants will be informed by email by Thursday 29 March as to whether they have been successful or not. They will also be able to check the status of their orders via the UEFA Europa League final ticket portal from 29 March. Tickets will be delivered by registered post no later than the end of April.
Any ticket order not in accordance with the UEFA Europa League final ticketing Terms and Conditions will be rejected.
Tickets were available in four price categories – Category 1: RON 500, Cat 2: RON 250, Cat 3: RON 150, Cat 4: RON 100; plus Wheelchair: RON 100.
Payment for all tickets is by credit card only (MasterCard or Visa). If you are a successful applicant your credit card will be charged automatically and no changes or cancellations will be accepted after 20 March (12.00CET).
• Applicants vetted
All ticket holders are bound by the ticketing Terms and Conditions and UEFA will take action in cases of any breaches. Online applications will be verified with the competent authorities to ensure that anyone banned from attending football matches cannot purchase tickets. Ticket sales for the UEFA Europa League final are being conducted exclusively through UEFA.com. UEFA urges all football fans to refrain from purchasing tickets or hospitality packages from unauthorised sellers, agents or websites as such tickets may be counterfeit or invalid and unaware purchasers may be refused admission to the stadium.
Supporters attending the final are warned that tickets will be personalised and that security checks at the stadium are planned.
• Customer service
If you have questions about ticket sales please check our help/FAQ section. For questions not addressed in the FAQ, fans should contact the customer service appointed by the Romanian Football Federation (FRF):
By email: firstname.lastname@example.org
By phone: 021 303 30 30 – inside Romania; +40 21 303 30 30 – international customers
Monday to Sunday, 09.00 to 21.00 local time (08.00 to 20.00CET)
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