UEFA has today replied to a letter sent by Arsenal FC on 15 May regarding the 2019 UEFA Europa League final.
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The full text of the UEFA letter can be found below.
We acknowledge your letter of 15 May.
I would like to give you a bit of depth with this reply. Knowing your long experience in football and UEFA competitions, I am sure you can fully appreciate that the organisation of a final is a complex and lengthy operation. UEFA has committed to appointing hosts only via a fair and transparent bidding process, where the candidates have to provide evidence of their ability to stage the event on the basis of a number of criteria that are crucial to its successful delivery.
The bidding process for a club competition final is generally held a couple of years in advance, meaning that the exact circumstances in which the final will have to be organised cannot be known at the time of the appointment.
Mobility and accommodation are obviously key criteria falling under evaluation, with airport capacity being an important element. The specificity of the UEFA Europa League final, when compared with the UEFA Champions League final, is the high volatility in the number of fans following the two finalist teams. Experience from all previous finals tells us that the numbers may be very inconsistent from team to team and from final to final and that it is therefore not advisable to establish the tickets quota of the two finalist teams as a proportion of capacity rather than on statistically based realistic figures. It would of course be ideal to postpone the entire ticketing process (including tickets for neutral public) until such a moment when the teams are known or closely predictable. Of course this is not possible due to the complexity of all ticketing operations and the need to draw up thorough and robust security plans.
It goes without saying that an all-English final played by two London teams was not a very predictable event at the time of the appointment. There is little doubt that this has added significant difficulties to the event logistics. We are really sorry for the problems that your (and Chelsea's) fans are encountering in trying to organise their journey to Baku. Our experts are keenly working on this matter with a view to helping find cheaper solutions for travelling fans. We would welcome a joint effort with your club in this respect.
For UEFA, fans are a priority. Football is for fans and all of them around Europe should have the chance to enjoy unique moments of top football such as only UEFA competitions can offer. Those matches are usually reserved for a limited number of countries whose clubs are particularly competitive but, when appropriate infrastructure exists and is built also in this perspective, it is fair and due not only to give other fans the possibility of a unique live experience, but also to stage events which can greatly boost the promotion of football in an entire region. That's why UEFA would consider it utterly unfair to exclude certain venues just based on their decentralised geographical position.
I trust your understanding as men of sport and representatives of a club with a long and glorious tradition and solid sporting principles. I confirm our availability to work with you in order to find helpful solutions for your fans.