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Let me give you a top tip

Don’t forget to check the requirements for stadium entry on our COVID-19 guidance page before you head to the venue. For Parken Stadium, you’ll need to present your corona passport alongside your match ticket.

Welcome to Parken Stadium, the venue for four EURO 2020 matches.

This EURO and your stadium visit will be a little different, so let's work together to get familiar with Parken Stadium and make sure this tournament is still one to remember for football.

Download map

Let me give you a top tip

Using the Volkswagen EURO 2020 Map on our official app, you can easily locate the Fan Shop, bag deposit area or spectator info points closest to your current location in the stadium.

The EURO 2020 games at Parken are not like any other football match played at this stadium. The set-up is slightly different and the venue is surrounded by an extra layer of security (red line on the map above). This is where the entrances are located and where security and ticket checks take place.

All venues for EURO 2020 will operate a no smoking policy. This includes the use of tobacco and vaping products across all areas of the stadium.

🎒 Bag policy and bag deposit

You can only enter the stadium with a bag no bigger than A4 so it's best if you don't bring a bag at all. If you have additional luggage or large items, please check the map above to find the Bag Deposit where it can be left during the match.

A fee of 50 DKK per item applies.

Check out the Stadium Rules for more information.

❗ Remember, other items such as professional cameras, umbrellas or food and drinks will not be allowed. Read our Matchday checklist to be prepared.

🍟 🥤 Food and drinks
  • Drinks include Heineken beer and Coca-Cola, sugar-free soft drinks, and bottled water. Remember, you may be asked for identification as you need to be over 18 to buy alcohol in Denmark.
  • Food and beverage concessions at Parken stadium will open three hours before kick-off and close after the final whistle.
  • Concessions will offer a range of food, including vegetarian options.
  • Spectators are asked to observe COVID-19 mitigation measures, which will be in place at each concession outlet. This includes distanced queuing and hand sanitation.
🛍️ Merchandise

EURO 2020 official merchandise will be available at two Fan Shops at Parken Stadium.

Please see the map above or use the Volkswagen EURO 2020 Map (app only).

👕 Pick your favourites amongst a wide range of tournament specific t-shirts, scarves, caps, souvenirs, tournament programmes and more.

💳 You can pay by cash or card, but cashless payments are recommended to ensure we can further reduce shared contact.

🕑 Opening hours – Fan Shops will be open three hours before kick-off until one hour after the final whistle on matchdays. On non-matchdays we have a Fan Shop at Parken Stadium that will be open.

🎒 If you purchase any EURO 2020 merchandise, it will not affect your bag allowance. It will be placed in an approved clear plastic bag that you can bring into the stadium with you. For those wanting to avoid carrying extra items on matchday, have your favourite items delivered directly to your door by ordering them at the official EURO 2020 Online Store.

👋 Volunteers

The Volkswagen Mobility Makers, part of the EURO 2020 volunteer team, will be there to answer any questions. Don't hesitate to approach them if you need help onsite. They speak English and Danish.

You can find them in and around Parken Stadium, at the Info Points, and throughout the host city.

They'll help with all services and where to go, including lost and found services. See the FAQs below for more info.

👁️ Security

To make Parken Stadium safe for everyone, there are security measures that you may notice when you visit.

We'll all be social distancing, so getting into the stadium may take longer than normal. We're screening everyone before they enter and carrying out bag searches.

Our team of friendly stewards and volunteer staff are all ready to welcome you. They're always on the lookout for anyone who might need help, so don't be surprised if they pop up and say hello.

Security is a team effort.

As well as all the security measures we have in place, we rely on you to be our extra eyes and ears. When you're on the way to the game and inside the stadium, be aware of your surroundings. Report anything that doesn't seem right straight away to a steward. They'll know what to do and get it checked out. By doing this, you're doing your bit for the team and helping to keep everyone safe.

♿ Accessibility

Getting to the stadium and parking

Please check 'Getting to the stadium' for our recommendations on travelling to Parken Stadium as a disabled fan.

Accessible seating and tickets

  • There are two different categories of ticket: tickets for wheelchair users and easy access tickets.

Easy access tickets are for disabled supporters who do not use a wheelchair but require seating with easy access to accessible amenities.

  • For more information on tickets, visit the Ticket FAQs.

Accessible entry

Our map above shows accessible entrance locations. Please use the entrance indicated on your match ticket.

Getting around 

There is lift access to all accessible access seating areas. Please don't hesitate to speak to our volunteers onsite if you need help.

Audio Descriptive Commentary

Audio Descriptive Commentary will be available at Parken Stadium.

Fans can collect and return audio devices at the Spectator Info Points or from one of the volunteers carrying an "info point" backpack. With the audio devices spectators can enjoy commentary at their seats in the stadium.

Device collection and drop-off points
Spectator Info Points (either close to entrance C or Trianglen st.)

Volunteers in charge of this service will also carry ADC devices with them, so don't hesitate to approach them.

Frequency:
Channel in English: 88.5
Channel in Danish: 92.1

Facilities

All accessible areas have at least one accessible toilet, which is unisex.

Let me give you a top tip:

CAFE is a UEFA FSR partner and recognised across Europe as leading experts in improving access and inclusion for disabled people to take their rightful place across the game.

If you are a disabled fan, check out CAFE's Disabled Spectators Guides for the tournament. Each guide gives detailed access and travel information to all 11 host cities and venues.

Stadium FAQs

😷 COVID-19

I have a question related to the COVID-19 pandemic.

COVID-19 means attending games is a little different, and your safety is our top priority. For this, we have a detailed COVID-19 guidance section, which you should read thoroughly so you and others enjoy a safe matchday.

🎒 Packing and forbidden items

What should I pack for my matchday?

There are some obvious items to bring with you on matchday, but to be sure, read our matchday checklist for the best advice on what to bring and, importantly, what not to bring to the stadium.

What you bring must fit in a bag/backpack no larger than A4 size.

Umbrellas, professional cameras, food and drink should be left at home. For further details on prohibited items, you can also check the Stadium rules.

Can I bring any food or drink inside the stadium?

Food and drink of any kind cannot be taken inside the outer security perimeter and into the stadium.

If you need something for medical reasons, you can apply for an exception by contacting the Customer Service team, who'll guide you on obtaining permission to bring items into the stadium. Keep in mind you need to inform them at least three days ahead of your matchday.

Is there a place to store more oversized items like a baby stroller?

Baby strollers and other oversized items can be stored at the bag deposit near Parken Stadium.

Can I bring a power bank to charge my phone?

Yes, you can bring a small power bank.

What do I need to enter the stadium apart from my match ticket?

You'll need your match ticket, a corona passport and your face mask (we recommend you bring some spares, just in case). Please also make sure you have a valid ID on you, e.g. your passport or ID card.

For more information on entry requirements, please check the COVID-19 guidance for Parken, as well as our Matchday checklist.

What if I need to bring something that's not permitted for medical reasons?

You can apply for an exception by contacting the Customer Service team, who'll guide you on obtaining permission to bring items into the stadium. Keep in mind you need to inform them at least three days ahead of your matchday.

What props am I allowed to bring? (flags, banners, etc.)

Banners and flags can be up to 2.0 x 1.5m. The maximum size of flexible flagpoles is 1m in length and 1cm in diameter. Have a look at the Stadium rules for more details.

 🏟️ Stadium entry and security

What's the best time to get to the stadium? How early before kick-off is recommended?

You should get to the stadium in time for your dedicated 30-minute entry time slot. These slots have been created to follow social distancing guidelines, and we strongly recommend you follow them for a stress-free arrival.

Planning ahead will save you a lot of time at the stadium and help you arrive within your allocated entry time slot. Use our journey planner on the EURO 2020 app to plan your travel according to the entrance shown on your ticket.

If I find something, where do I report it to?

Our Volkswagen Mobility Makers are there to help if you’ve lost something. You’ll recognise their backpack flags with 'Lost & Found' on them.

After the final whistle, all items will be gathered in the Info Point near Entrance C, which will be open until 90 minutes after the final whistle.

All unclaimed items will be delivered to the local police the day after the match.

Items that are found when the stadium is being cleaned will also be delivered to the local police, but this can take two or three days. You can also report a lost item at Copenhagen Police Lost & Found, and they will contact you if your belongings are handed in.

Can I leave the stadium once I am inside and re-enter?

No, re-entry is not permitted.

Can I use any entrance to enter the stadium?

Please only use the entrance indicated on your match ticket.

After the match, please use the same entrance to leave the stadium. This will help keep everyone safe and ensure that we can follow social distancing guidelines.

What if I'm late for the match – can I still enter after kick-off?

Yes, gates remain open until start of second half.

Can I smoke inside the stadium? What about e-cigarettes?

No. Smoking is not permitted inside Parken Stadium. This includes the use of e-cigarette products and heat-not-burn tobacco products.

✅ Facilities

Are there any phone charging facilities in the stadium? What if my phone battery dies and I have my match ticket or travelcard on there?

Make sure your phone is fully charged before heading to the stadium so you don't run out of battery. It's also okay to bring a small power bank if you want to be on the safe side.

And don't worry – our team onsite will help you if there's a problem with your mobile tickets. There's also a Ticketing Centre for troubleshooting at Idrætshuset.

Are there any toilets in the area around the stadium?

Yes. Toilets are available both outside and inside the stadium. Have a look at the map above for exact locations.

Does the stadium have a roof? Will I be covered if it rains?

Most seats in Parken Stadium are covered by the standard tribune roof. However, if you have a seat on one of the front rows at the lower parts of the stadium, you may be exposed to rain. Please note that umbrellas are not allowed for EURO 2020 matches, so pack a poncho instead if rain is forecast.

What languages will the information in the stadium be provided in? What languages will staff onsite speak?

All announcements and signage will be in English and Danish. Staff will also speak English and Danish as a minimum.

Is there somewhere to store my bike at the stadium?

Yes, there are three areas for bicycle parking; Trianglen, Vibenshus Runddel and in Fælledparken close to Entrance C (see map above).

🎟️ Tickets

Is there a designated location for ticket assistance onsite if I have a problem with my match ticket? If yes, where can I find it?

Yes! A ticketing centre will be operating from nine hours before kick-off until one hour after the start of the match. Please see the map above for the exact location.

I have another question concerning my match ticket.

Check out the Ticket FAQs.

🥤🌭 Food and drink

Can I bring my own food?

Food and drink can't be taken inside the stadium. But there will be plenty of options to choose from once you're inside.

If you have to take something for medical reasons, you need to contact the Customer Service team ahead of your matchday (at least three days before the match).

Does the stadium offer gluten-free or vegetarian options? Are allergens signposted?

Yes, Parken Stadium offers vegetarian options, such as veggie hot dogs.

Allergens are signposted as clearly as possible, but it's best to ask our staff onsite if in doubt.

Can I purchase alcohol in the stadium?

Yes. Parken Stadium will sell Heineken. Alcohol will only be sold to spectators aged 18 or older, so you may be asked to present valid ID before being served.

♿ Stadium accessibility

What if the closest transport hub is very far away from the stadium? What additional services are in place to assist disabled spectators in reaching the stadium?

As you can see on the map above, the accessible parking area is close to Entrances C and D. Our volunteers will be there to assist you through the entrance and all the way to your seat inside the stadium.

You can also travel on the Metro and take the escalators up to ground level. Here you will meet friendly Mobility Makers who will assist and/or direct you towards your entrance. All entrances have an accessible lane.

For local spectators, the city of Copenhagen offers a service called Flextrafik. Our volunteers will meet you at your drop-off point to provide the assistance you may need. You will need to sign up as a member to use this service.

Are the accessible viewing areas far from the entrance points? Does the stadium have elevators?

We have done our very best to make the distance from the entrances to the actual positions inside the stadium as short as possible.

There is lift access to all accessible seating areas. Please don't hesitate to speak to our volunteers onsite if you need help.

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