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At The Stadium

Let me give you a top tip

Don’t forget to check the requirements for stadium entry on our COVID-19 guidance page before you head to the venue. You’ll need to provide evidence that you’re at a low risk of transmitting COVID-19 to be allowed to enter Wembley Stadium.

Welcome to Wembley Stadium, the venue for eight EURO 2020 fixtures, including both semi-finals and the final.

This EURO will be a little different, so let's work together to get familiar with Wembley Stadium and make sure this tournament is still one to remember for football.

Download Map

What do I need to enter the stadium apart from my match ticket?

You’ll need your match ticket, your ID (this should be the same as the identification you provided in the ticketing system) and your face covering. You will also need to present evidence that you are at a low risk of transmitting COVID-19. Please make sure you check the COVID-19 guidance for Wembley, as well as our matchday checklist for details.

Please remember, face coverings (covering your mouth and nose) must be worn in the stadium complex at all times.

Let me give you a top tip

Using the Volkswagen EURO 2020 Map on our official app, you can easily locate the Fan Shop, bag deposit area or spectator info points closest to your current location in the stadium.

Wembley Stadium will operate a strict no smoking policy. This includes the use of tobacco and vaping products across all areas of the stadium.

🎒 Bag policy and bag deposits

You can only enter the stadium with a bag no bigger than A4 so it's best if you don't bring a bag at all. If you have additional luggage or large items, please check the map above to find a bag deposit area nearest to you where it can be left during the match.

There are two bag deposits around, the one next to the Yellow Car Park and another on South Way.

A fee of £10 per item applies.

Check out the stadium rules for more information.

❗ Remember, other items such as professional cameras, umbrellas or food and drinks won't be allowed. Best read our matchday checklist to be prepared.

🍟 Food and drinks
  • Food and beverage concessions at Wembley stadium will open three hours before kick-off and close ten minutes after half-time.
  • Drinks include Heineken beer, cider, Coca-Cola, soft drinks and bottled water. You might be asked for ID as alcohol can only be served to those over 18 in England.
    As part of the Challenge 25 scheme, you may be asked to prove your age even if you’re over 18 but look under 25 – take it as a compliment for looking youthful!
  • Concessions will offer a range of food, including vegetarian and vegan options.
  • Spectators are asked to observe COVID-19 mitigation measures, which will be in place at each concession outlet. This includes distanced queuing and hand sanitation.
  • Payment will be fully cashless.
🛍️ Merchandise

EURO 2020 official merchandise will be available around Wembley stadium at Arena Square and Market Square, as well as on the stadium concourses. You’ll be able to purchase the matchday programme here as well or from one of the roaming sellers positioned around the stadium, including in Market Square, Arena Square, and Wembley Boulevard.

Please see the map above or use the Volkswagen EURO 2020 Map (app only) to locate the nearest Fan Shop to your entrance.

👕 Pick your favourites amongst a wide range of tournament specific t-shirts, scarves, caps, souvenirs, tournament programmes and much more.

💳 Payment will be fully cashless. Fan Shops at Wembley Stadium accept all major international cards, Alipay and other digital payment systems.

🕑 Opening hours

Fan Shops inside the stadium:

  • Matchdays only
  • Three hours before kick-off until one hour after the final whistle

Stadium Main Shop:

  • Open on all tournament days except the day before a match at Wembley

Arena Square and Market Square Shops:

  • 6, 7 and 11 July: 11:00 - 23:00

Olympic Way Shop:

  • 6, 7 and 11 July: 11:00 - 21:30

Olympic Way Van:

  • 6, 7 and 11 July: 11:00 - 21:30

🎒 If you purchase any EURO 2020 merchandise, it will not affect your bag allowance. It will be placed in an approved clear plastic bag that you can bring into the stadium with you. For those wanting to avoid carrying extra items on matchday, have your favourite items delivered directly to your door by ordering them at the official EURO 2020 Online Store.

❗ If you are a non-ticket holder who would like merchandise, please don't come to the stadium on a matchday if you don't have a valid match ticket. Stop by the official licensed Fan Shop at the Football Village at Potters Fields Park or order it online from the comfort of your sofa instead.

👋 Volunteers

The Volkswagen Mobility Makers, part of the EURO 2020 volunteer team, will be there to answer any questions. Don't hesitate to approach them if you need help onsite. They speak English.

You can meet them in and around Wembley stadium at the Spectator Info Points. They'll help with all services and where to go, including Lost & Found services.

There will also be volunteers based at the Spectator Info Points throughout the city.

👁️ Security

To make Wembley stadium safe for everyone, there are security measures that you may notice when you visit.

We'll all be social distancing, so getting into the stadium may take longer than normal. We're screening everyone before they enter and carrying out bag searches.

Our team of friendly stewards and volunteer staff are all ready to welcome you. They're always on the lookout for anyone who might need help, so don't be surprised if they pop up and say hello.

Security is a team effort.

As well as all the security measures we have in place, we rely on you to be our extra eyes and ears. When you're on the way to the game and inside the stadium, be aware of your surroundings. Report anything that doesn't seem right straight away to a steward. They'll know what to do and get it checked out. By doing this, you're doing your bit for the team and helping to keep everyone safe.

♿ Accessibility

Getting to the stadium and parking

Please check Getting to the stadium for our recommendations on travelling to Wembley as a disabled fan.

Accessible seating and tickets

  • There are two different categories of ticket: tickets for wheelchair users and easy access tickets.
  • Easy access tickets are for disabled supporters who do not use a wheelchair but require seating with easy access to accessible amenities.
  • For more information on tickets, visit the Ticket FAQs.

Accessible entry

Our map above shows accessible entrance locations. Please use the entrance indicated on your match ticket.

Getting around

The stadium is accessible. There is lift access to all accessible seating areas. Please don't hesitate to speak to our volunteers onsite if you need help.

Audio Descriptive Commentary

Audio Descriptive Commentary will be available at the stadium. Fans can either collect and return audio devices at any internal information points or tune their radio app on their mobile phone to enjoy commentary at their seats.

Device collection & drop-off points

LEVEL 1 Information Point locations:

- Info booth in block 108

- Info booth in block 137

- Info booth at Gate G

- Info booth at Gate F

LEVEL 2 Information Point locations:

- Member Services Booth in Block 242

- Member Services Booth in Block 212

LEVEL 5 Information Point Locations:

- Info booth in block 514

- Info booth in block 539

Mobile phone users should tune in to the following frequencies on the radio App:

- Channel in English: 88.3FM

- Non-English language channel (used for away team language on England games, or one of the languages when two non-English speaking teams play at Wembley): 90.5FM

- Non-English language channel (only used for games where two non-English speaking teams play at Wembley): 90.5FM

Facilities

Wembley stadium has 147 accessible toilets, which are unisex across all floors. They are all in easy reach from the wheelchair and accessible seating areas. Most concessions at Wembley Stadium also have low-level counters for easy access.

Accessible toilets are also available outside the stadium in the Arena Square and Market Square.

Let me give you a top tip

CAFE is a UEFA FSR partner and recognised across Europe as leading experts in improving access and inclusion for disabled people to take their rightful place across the game.

If you are a disabled fan, check out CAFE's Disabled Spectators Guides for the tournament! Each guide gives detailed access and travel information to all 11 host cities and venues.

Stadium FAQs

😷 COVID-19

I have a question related to the COVID-19 pandemic.

COVID-19 means attending games is a little different, and your safety is our number one priority. For this, we have a detailed COVID-19 guidance section, which you should read thoroughly, so you and others enjoy a safe matchday.

🎒 Packing and forbidden items

What should I pack for my matchday?

There are some obvious items to bring with you on matchday, but to be sure, read our matchday checklist for the best advice on what to bring and, importantly, what not to bring to the stadium.

What you bring must fit in a bag/backpack no larger than A4 size.

Umbrellas, professional cameras, food and drink should be left at home. For further details on prohibited items, you can also check the stadium rules.

Can I bring any food or drink inside the stadium?

Food and drink of any kind cannot be taken into the stadium.

If you need something for medical reasons, you can apply for an exception by contacting the customer service team, who'll guide you on obtaining permission to bring items into the stadium. Keep in mind you need to inform them at least three days ahead of your matchday.

Is there a place to store more oversized items like a baby stroller?

Baby strollers can be stored at the bag deposit for free, but keep in mind there’s limited space. See the map above for precise location.

Can I bring a power bank to charge my phone?

Yes, you can bring a small power bank.

What do I need to enter the stadium apart from my match ticket?

You’ll need your match ticket, your ID (this should be the same as the identification you provided in the ticketing system) and your face covering. You will also need to present evidence that you are at a low risk of transmitting COVID-19. Please make sure you check the COVID-19 guidance for Wembley, as well as our matchday checklist for details.

What if I need to bring something that's not permitted for medical reasons?

You can apply for an exception by contacting the customer service team, who'll guide you on obtaining permission to bring items into the stadium. Please do so at least three days before your match.

What props am I allowed to bring? (flags, banners, etc.)

Banners and flags can be up to 2.0 x 1.5m. The maximum size of flexible flagpoles is 1m in length and 1cm in diameter. Have a look at the stadium rules for more details.

🏟️ Stadium entry and security

What's the best time to get to the stadium? How early before kick-off is recommended?

You should get to the stadium in time for your dedicated 30-minute entry time slot which you can find on your match ticket. These slots have been created to follow social distancing guidelines, and we strongly recommend you follow them for a stress-free arrival.

Planning ahead will save you a lot of time at the stadium and help you arrive within your allocated entry time slot. Use our journey planner on the EURO 2020 app to plan your travel according to the entrance shown on your ticket.

Can I leave the stadium once I am inside and re-enter?

No, re-entry is not permitted.

Can I use any entrance to enter the stadium?

Please only use the entrance indicated on your match ticket. Also, make sure you don't miss kick-off by arriving on time for your 30-minute entry slot, which is also displayed on your match ticket.

What if I'm late for the match – can I still enter after kick-off?

Entry is permitted until the beginning of the second half after which the turnstiles will close.

If I find something, where do I report it to?

A lost and found service is available at our Spectator Info Points located both inside and outside the stadium.

If you find something that's not yours, you'll receive extra karma points if you take it to one of the info points. If you spot something that doesn’t seem right, please don’t pick it up but report it to the nearest steward instead.

If you've lost something, head to the Spectator Info Points for help.

Can I smoke inside the stadium? What about e-cigarettes?

No. Smoking is not permitted at Wembley stadium. This includes the use of e-cigarette products and heat-not-burn tobacco products.

💡 Facilities

Are there any phone charging facilities in the stadium? What if my phone battery dies and I have my match ticket on there?

Make sure your phone is fully charged before heading to the stadium so you don't run out of battery. It's also okay to bring a small power bank if you want to be on the safe side.

And don't worry – our team onsite will help you if there's a problem with your mobile tickets. There's also a Ticketing Centre for troubleshooting at Wembley Arena.

Are there any toilets in the area around the stadium?

Yes. Toilets, including accessible toilets, are available both outside and inside the stadium. Have a look at the map above for exact locations. (Note that at Wembley stadium, toilets outside of the Entrance Points are unisex only.)

Does the stadium have a roof? Will I be covered if it rains?

Wembley has a sliding roof that sits 52 metres above the pitch. The roof does not completely close over the pitch, but it does cover every seat in the stadium. However, if rain is falling at an angle, some guests in Level 1 seating may still get wet. The roof will never be adjusted whilst spectators are in the stadium.

Remember umbrellas are not allowed for EURO 2020 matches, so pack a poncho instead if rain is forecast.

What languages will the information in the stadium be provided in? What languages will staff onsite speak?

All announcements and signage will be in English.

Is there somewhere to store my bike at the stadium?

There is no dedicated secure bike parking area at Wembley.

Can I use the car park by the stadium? Do I need a parking ticket?

No. Wembley does not provide parking for private vehicles during the event, except accessible parking (blue badge parking). Please check our Getting to the stadium page for more information.

Are there baby changing facilities at the stadium?

Yes, throughout the stadium, on:

Level 1 – Block 111, 122, 123, 134

Level 2 – Block 212, 241

Level 5 – Block 521, 532, 505, 548

Are there cash machines at Wembley stadium?

Yes, one on the external concourse and six throughout the venue.

The stadium will be cashless during the EURO 2020 to provide a safer and improved spectator experience. You’ll be able to pay for food, drinks and merchandising with a debit/credit card.

🎟️ Tickets

Is there a designated location for ticket assistance onsite if I have a problem with my match ticket? If yes, where can I find it?

Yes! A ticketing centre will be operating at Wembley Arena which is adjacent to the stadium. It will be open on matchdays from 09:00 for matches that kick off at 14:00 and 17:00, and from 10:00 for 20:00 kick-off, until one hour after the start of the match. It will also be open from 10:00 to 19:00 on the two days before the game. Please see the map above for the exact location.

If there’s an issue with your ticket, you’ll be asked to provide valid proof of ID, e.g. your passport (this should be the same as the identification you provided in the ticketing system), so make sure you have it on you.

I have another question concerning my match ticket.

Check out the Ticket FAQs.

🥪 Food and drink

Can I bring my own food?

Food and drink can't be taken inside the stadium. But there will be plenty of options to choose from once you're inside.

If you have to take something for medical reasons, you need to contact the customer service team ahead of your matchday (at least three days before the match).

Free refill water stations and water fountains are located throughout the stadium.

Does the stadium offer gluten-free or vegan/vegetarian options? Are allergens signposted?

Yes, Wembley offers vegan and vegetarian options, such as:

  • Spinach & Kale Burger (Blocks 105, 140, 501 & 544)
  • Falafel & Chips (Blocks 110, 124, 135, 206, 247, 526 & 552)
  • Hummus & Falafel Bagel (Block 220)
  • Vegan Pastry available at most bars across all levels

❗ Please remember, you won’t be able to move between the different levels of the stadium concourse. Food offerings will be subject to availability.

♿ Stadium accessibility

What if the closest transport hub is very far away from the stadium? What additional services are in place to assist disabled spectators in reaching the stadium?

Have a look at the Accessible stadium travel section on our Getting to the stadium page. We outline the distances between the key transport hubs and the stadium.

Accessible shuttle buses will be operating between Wembley Park and the East Coach Parks at the stadium on matchdays.

If you need help, either at the accessible car park or one of the main transport hubs, please reach out to our volunteers onsite. They will be able to assist and escort you to your sector of the stadium.

Are the accessible viewing areas far from the entrance points? Does the stadium have lifts?

All accessible viewing areas are easily reached from the entrance points. Lifts and escalators are available.

Are all entrances fully accessible?

All entrances at Wembley Stadium are fully accessible and equipped with lifts.

Are there accessible toilets in the stadium? Are they far away from the seating area?

There are 147 accessible toilets throughout the stadium. A RADAR key is required to open them, but the nearest steward can also assist if you don’t have one.

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