COVID-19 guidance for your EURO 2020 match
We hope you're excited for your matchday at Saint Petersburg Stadium, but remember this won't be your usual stadium visit and we want to make sure this a safe and comfortable experience for all.
Each of the 11 venues will have their own health and safety measures and requirements for entry may differ across the host cities.
Requirements for stadium entry at Saint Petersburg Stadium
Before you head to the stadium, make sure you have your mobile match ticket as well as your face mask.
All spectators will be required to undergo a body temperature check on entry to the stadium.
To keep everyone safe, we have created entry time slots for every ticket holder. You will have a 30-minute window to arrive at the stadium. These slots have been created so that we can follow social distancing guidelines and we strongly recommend you follow them for a stress-free arrival.
Your entry time slot will be on your mobile match ticket.
According to current planning, Saint Petersburg Stadium will be hosting 30,500 fans per match. That's about 50% of the stadium capacity.
Code of Conduct
Reducing the risk of a COVID-19 infection is our shared responsibility so we’ve implemented some new rules to help protect you and other football fans.
When attending a match at Saint Petersburg Stadium:
- Wear a face mask - the mask has to cover your mouth and nose at all times. We recommend you bring additional masks just in case.
- Arrive at the stadium within your allocated 30-minute time slot.
- Don’t occupy any other seat than the one on your ticket.
- Wash and disinfect your hands frequently. You can find sanitiser stations throughout the stadium.
- Don’t shake hands. Avoid hugs, high fives and any close contact with others.
- Stay in your seat during half-time and limit your movements to and from your seat as much as possible.
- Always follow the signs indicating which way to go.
- Don’t come to the stadium if you feel unwell or experience any symptoms of COVID-19.
All fans will be required to acknowledge that they've read and understood the full Code of Conduct.Download the full code of conduct
What we're doing to keep you safe
Our main priority is to deliver a safe UEFA EURO 2020 for everyone, which is why we’re working with local governments and health authorities to ensure our measures adhere to the public health guidance of the host country.
- A diligent cleaning regime will be reinforced. Highly frequented touchpoints such as door handles, handrails or counters will be disinfected regularly throughout the matchday. The entire stadium is cleaned on a regular basis before, during and after your visit.
- Over 700 hand sanitiser units across the stadium will make it easy for everyone to follow recommended hygiene practices.
- Cashless transactions: all venues will accept card payments, many via contactless payment, to further reduce shared contact.
- We’re implementing queuing management in front of lifts, concessions and other facilities. Clear floor markings help with direction and movement.
- Education of staff: our Volkswagen Mobility Makers and everyone else working at the venue will have received extensive training to ensure we can deliver a safe and comfortable event according to best practice and government guidelines. This also includes providing all workforce with the necessary protective equipment such as face masks and gloves as required.
- All mitigation measures will be promoted heavily throughout the stadium so that everyone is aware of the rules.
Let me give you a top tip
If you’re unsure about something our UEFA EURO 2020 volunteers, the Volkswagen Mobility Makers, are there to help. They will have info points across Saint Petersburg and at the stadium.
We will continue to update this section over the upcoming weeks, so check back for more information soon.
🧳 General / travel-related questions
If you’re travelling from abroad, remember you will have to comply with the border entry restrictions and requirements enforced in Russia at the time.
Rules that are in place now may change closer to the tournament.
We encourage you to take those restrictions and requirements into consideration when deciding whether to return your tickets or keep them.
Match ticket holders will also need to apply for a FAN ID. It's an identification document required by the Russian authorities for UEFA EURO 2020 matches.
- It’s a personal and free document that ensures quick access to the stadium as well as a comfortable and safe visit for fans.
- All fans that are going to see a match in Saint Petersburg need to have a FAN ID along with their valid match ticket in order to enter the stadium. It’s a small laminated card containing your photo and personal details. The Fan ID will also serve as a visa to enter Russia, along with your passport.
- Applications for the FAN ID are available on www.fan-id.ru.
The official city website (Russian only) is a useful resource for updates on the COVID-19 related developments in Saint Petersburg.
This will differ across the 11 UEFA EURO 2020 venues, based on the local health regulations. At Saint Petersburg Stadium, 30,500 will be allowed inside the match, corresponding to 50% of the stadium capacity.
For any questions about your match ticket, please visit the Ticket FAQs.
🏟️ Stadium entry
Spectators will not be required to present a negative COVID-19 test certificate to be allowed entry into the stadium.
All fans going to a match in Saint Petersburg need to have a FAN ID along with a valid match ticket in order to enter the stadium.
The FAN ID is an identification document required by the Russian authorities for UEFA EURO 2020 matches and will also serve as a visa to enter Russia, along with your passport. It’s a small laminated card containing your photo and personal details.
Applications for the FAN ID are available on www.fan-id.ru.
Wearing a face mask is mandatory at all times. When onsite, the mask needs to cover your mouth and nose.
Surgically approved face masks now available to the public are the recommended option. Other types of masks, e.g. transparent face shields or scarves, will not be accepted.
We also recommend you bring additional masks just in case.
If you're exempt from wearing a mask for medical reasons, you will not need to wear one at the stadium. You must be in possession of a doctor's certificate proving your exemption. Please be ready to show it upon entry and also to security staff in the stadium as required.
Dedicated entry time slots will be in place that indicate the time you should arrive at your entrance for a stress-free arrival. Be sure to check which entry time slot you've been assigned so you can plan your journey to the stadium accordingly. This means you may need to travel to the stadium earlier than you're used to.
For the end of the game, the venues are currently looking at how they will approach the stadium exit procedure. Any procedures that are different to usual matchdays will be outlined on this page closer to the tournament.
Staff onsite will remind you and guide you through the measures in place.
Any infringement of Code of Conduct may result in denial of access to the stadium, removal from the Stadium and/or further legal action, at the discretion of UEFA.
If you suspect that someone is not respecting the Spectators Code of Conduct, and you believe you are at risk, please inform a steward, volunteer, or another member of staff.