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At the stadium

Welcome to Saint Petersburg Stadium, host to seven EURO 2020 fixtures, including the first quarter-final.

This EURO will be a little different, so let's work together to get familiar with Saint Petersburg Stadium and make sure this tournament is still one to remember for football.

Download map

Let me give you a top tip

Using the Volkswagen EURO 2020 Map on the our official app, you can easily locate the nearest Fan Shop, bag deposit area or spectator info points to your current location in the stadium.

All venues for EURO 2020 will operate a strict no smoking policy. This includes the use of tobacco, heat-not-burn tobacco products and vaping products across all areas of the stadium.

🎒 Bag policy and bag deposits

You can only enter the stadium with a bag no bigger than A4. So it's best if you don't bring a bag at all. If you have additional luggage or large items, please check the map above to find a Bag Deposit area nearest you where it can be left during the match.

There are four bag deposits at Saint Petersburg Stadium. Storing your bag is free, but keep in mind there may be queues before and after the match.

Check out the Stadium Rules for more information.

❗ Remember, other items such as professional cameras, umbrellas or food and drinks won't be allowed. Best read our Matchday checklist to be prepared.

🍟 🥤 Food and drinks
  • Food and beverage concessions at Saint Petersburg stadium will open three hours before kick-off and close after final whistle.
  • Concessions will offer a range of food, including vegetarian options.
  • Drinks include Heineken beer and Coca-Cola, sugar-free soft drinks and bottled water. Remember, you may be asked for ID as you have to be over 18 to buy alcohol in Russia.
  • Spectators are asked to observe COVID-19 mitigation measures, which will be in place at each concession outlet. This includes distanced queuing and hand sanitation.
🛍️ Merchandise

EURO 2020 official merchandise will be available around Saint Petersburg Stadium, as well as in the stadium concourse itself.

Please see the map above or use the Volkswagen EURO 2020 Map (app only) to locate the nearest Fan Shop to your entrance.

👕 Pick your favourites amongst a wide range of tournament specific t-shirts, scarves, caps, souvenirs, tournament programmes and more.

💳 Fan Shops at Saint Petersburg Stadium accept cash, all major international cards and digital payment systems.

🕑 Opening hours – three hours before kick-off until one hour after the final whistle. Fan Shops will only be open on matchdays.

🎒 If you purchase any EURO 2020 merchandise, it will not affect your bag allowance. It will be placed in an approved clear plastic bag that you can bring into the stadium with you. For those wanting to avoid carrying extra items on matchday, have your favourite items delivered directly to your door by ordering them at the official EURO 2020 Online Store.

❗ If you are a non-ticket holder who would like merchandise, please don't come to the stadium if you don't have a valid match ticket. Stop by the official licensed Fan Shop at the Football Village or order it online from the comfort of your sofa instead.

👋 Volunteers

The Volkswagen Mobility Makers, part of the EURO 2020 volunteer team, will be there to answer any questions. Don't hesitate to approach them if you need help onsite. They speak English and Russian.

You can meet them in and around Saint Petersburg Stadium, at the Spectator Info Points, and throughout the host city.

On matchdays, there will also be mobile Spectator Info Points. You can find them at transport hubs such as Zenit, Krestovskiy Ostrov, and Begovaya metro stations.

They'll help with all services and where to go, including lost and found services.

👁️ Security

To make Saint Petersburg Stadium safe for everyone, there are security measures that you may notice when you visit.

We'll all be social distancing, so getting into the stadium may take longer than normal. We're screening everyone before they enter and carrying out bag searches.

Our team of friendly stewards and volunteer staff are all ready to welcome you. They're always on the lookout for anyone who might need help, so don't be surprised if they pop up and say hello.

Security is a team effort.

As well as all of the security measures we have in place, we rely on you to be our extra eyes and ears. When you're on the way to the game and inside the stadium, be aware of your surroundings. Report anything that doesn't seem right straight away to a steward. They'll know what to do and get it checked out. By doing this, you're doing your bit for the team and helping to keep everyone safe.

♿ Accessibility

Getting to the stadium and parking

Please check "Getting to the stadium" for our recommendations on travelling to Saint Petersburg Stadium as a disabled fan.

Accessible seating and tickets

  • There are two different categories of ticket: tickets for wheelchair users and easy access tickets.
  • Easy access tickets are for disabled supporters who do not use a wheelchair but require seating with easy access to accessible amenities.
  • For more information on tickets, visit the Ticket FAQs.

Accessible entry

Our map above shows accessible entrance locations. Please use the entrance indicated on your match ticket.

Getting around

The stadium is fully accessible. There is lift access to all accessible access seating areas. Please don't hesitate to speak to our volunteers onsite if you need help.

Audio Descriptive Commentary

Audio Descriptive Commentary will be available at the stadium. Fans can either collect and return audio devices at Spectator Info Points or tune their radio app on their mobile phone to enjoy commentary at their seats in the stadium.

Device collection & dropoff points:

  • The third floor inside the stadium.
  • Info Point inside the stadium perimeter, located next to the fountain.

Mobile phone users tune in to the following frequencies on your radio app:

  • Channel in English: 97,6FM.
  • Channel in Russian: 98,1FM.


All wheelchair and accessible seating areas at Saint Petersburg Stadium are located on the third floor. This floor has concessions with low-level counters for easy access as well as accessible toilets which are unisex across all floors. They are all in easy reach from the wheelchair and accessible seating areas.

Let me give you a top tip:

CAFE is a UEFA FSR partner and recognised across Europe as leading experts in improving access and inclusion for disabled people to take their rightful place across the game.

If you are a disabled fan, check out CAFE's Disabled Spectators Guides for the tournament! Each guide gives detailed access and travel information to all 11 host cities and venues.

Stadium FAQs

😷 COVID-19

I have a question related to the COVID-19 pandemic.

COVID-19 means attending games are a little different, and your safety is our top priority. For this, we have a detailed COVID-19 guidance section, which you should read thoroughly so you and others enjoy a safe matchday.

🎒 Packing and forbidden items

What should I pack for my matchday?

There are some obvious items to bring with you on matchday, but to be sure, read our matchday checklist for the best advice on what to bring and, importantly, what not to bring to the stadium.

What you bring must fit in a bag/backpack no larger than A4 size.

Please leave umbrellas, professional cameras, food and drink at home. For further details on prohibited items, you can also check the stadium rules.

Can I bring any food, alcohol, or water inside the stadium?

Food and drink of any kind cannot be taken into the stadium.

If you need something for medical reasons, you can apply for an exception by contacting the Customer Service team, who'll guide you on obtaining permission to bring items into the stadium. Keep in mind you need to inform them at least three days ahead of your matchday.

Is there a secure location to store items such as baby stroller/buggies?

Baby strollers can be stored for free next to Bag deposit № 1 and 2, but keep in mind there's limited space.

In addition, you can also leave other oversized items at one of the bag deposits at Saint Petersburg Stadium.

Can I bring a power bank to charge my phone?

Yes, you can bring a small power bank.

What do I need to enter the stadium apart from my match ticket?

You'll need your match ticket, FAN ID, and your face mask (we recommend you bring some spare, just in case). Please also make sure you have a valid ID on you, e.g. your passport or ID card.

For more information on entry requirements, please check the COVID-19 guidance for Saint Petersburg, as well as our matchday checklist.

What if I need to bring something that's not permitted for medical reasons?

You can apply for an exception by contacting the Customer Service team, who'll guide you on obtaining permission to bring items into the stadium.

What props am I allowed to bring? (flags, banners, etc.)

Banners and flags can be up to 2.0m x 1.5m. The maximum size of flexible flagpoles is 1m in length and 1cm in diameter. Have a look at the stadium rules for more details.

✔️ Stadium entry and security

What's the best time to get to the stadium? How early before kick-off is recommended?

You should get to the stadium in time for your dedicated 30-minute entry time slot. These slots have been created to follow social distancing guidelines, and we strongly recommend you follow them for a stress-free arrival.

Planning ahead will save you a lot of time at the stadium and help you arrive within your allocated entry time slot. Use our journey planner on the EURO 2020 app to plan your travel according to the entrance shown on your ticket.

Can I leave the stadium once I am inside and re-enter?

No, re-entry is not permitted.

Can I use any entrance to enter the stadium?

Please only use the entrance indicated on your match ticket. Also, make sure you don't miss kick-off by arriving on time for your 30-minute entry slot, which is also displayed on your match ticket.

What if I'm late for the match – can I still enter after kick-off?

Yes, gates remain open until the end of the match

If I find something, where do I report it to?

A Lost & Found service is available at our Spectator Info Points. If you find something that's not yours, you'll receive extra karma points if you take it to one of the info points. If you spot something that doesn’t seem right, please don’t pick it up but report it to the nearest steward instead.

If you've lose something, head to the Spectator Info Points for help.

Can I smoke inside the stadium? What about e-cigarettes?

No. Smoking is not permitted at Saint Petersburg Stadium. This includes the use of e-cigarette products and heat-not-burn tobacco products.

💡 Facilities

Are there any phone charging facilities in the stadium? What if my phone battery dies and I have my match ticket or travelcard on there?

Make sure your phone is fully charged before heading to the stadium to make sure you don't run out of battery. It's also okay to bring a small power bank if you want to be on the safe side.

And don't worry – our team onsite will help you if there's a problem with your mobile tickets. There's also a Ticketing Centre for troubleshooting at Futbol’naya Alleya, 6 building 2.

Are there any toilets in the area around the stadium?

Yes. Toilets, including accessible toilets, are available both outside and inside the stadium.

What languages will the information in the stadium be provided in? What languages will staff onsite speak?

All announcements and signage will be in English and Russian. Staff will also speak English and Russian as a minimum.

🎫 Tickets

Is there a designated location for ticket assistance onsite if I have a problem with my match ticket? If yes, where can I find it?

Yes! A ticketing centre will be operating with the following schedule:

10, 11, 13, 15, 17, 19, 20, 22, 30 June and 1 July: 10:00 – 19:00;

12 June: 10:00 – 23:00

14, 23 June: 9:00 – 20:00;

16, 18 June: 9:00 – 17:00;

21 June: 12:00 – 23:00;

2 July: 10:00 – 20:00.

Please see the map above for the exact location.

I have another question concerning my match ticket.

Check out the Ticket FAQs.

🍟 🥤 Food and drinks

Can I bring my own food?

Food and drink can't be taken inside the stadium. But there will be plenty of options to choose from once you're inside.

If you have to take something for medical reasons, you need to contact the Customer Service team ahead of your matchday (at least three days before the match).

Can I purchase alcohol in the stadium?

Yes. Saint Petersburg will sell Heineken. Alcohol will only be sold to spectators aged 18 or older, so you may be asked to present valid ID before being served.

Does the stadium offer gluten-free or vegan/vegetarian options? Are allergens signposted?

Saint Petersburg Stadium offers vegetarian options.

Allergens are signposted as clearly as possible, but it's best to ask our staff onsite if in doubt.

♿ Stadium accessibility

What if the closest transport hub is a long way from the stadium? What additional services are in place to assist disabled spectators in reaching the stadium?

Have a look at the Accessible stadium travel section on our Getting to the stadium page.

If you need help, either at the accessible car park or one of the main transport hubs, please reach out to our volunteers onsite. They will be able to assist and escort you to your sector of the stadium.

Are the accessible viewing areas far from the entrance points? Does the stadium have elevators?

The viewing areas are in proximity to the entrance points. Accessible golf carts for disabled fans will also be operating on matchdays, taking spectators from the entrances to the elevators.

Are all entrances fully accessible?

All entrances at Saint Petersburg Stadium are fully accessible.

Are there accessible toilets in the stadium? Are they far away from the seating area?

Yes, they are all in easy reach from the wheelchair and accessible seating areas.

Make the most of EURO 2020 Only available in the official UEFA EURO 2020 app
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  • Daily top tips
  • UEFA Festival schedules
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