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At the Stadium

Let me give you a top tip

Don't forget to check the requirements for stadium entry on our COVID-19 guidance information before you head to the venue.

Welcome to Stadium La Cartuja Sevilla, the venue for four EURO 2020 fixtures.

This EURO will be a little different, so let's work together to get familiar with Stadium La Cartuja Sevilla and make sure this tournament is still one to remember for football.

Please note: eating and drinking will not be allowed inside the stadium, except in designated areas. See below for more info.

Download map

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Using the Volkswagen EURO 2020 Map on the our official app, you can easily locate the nearest Fan Shop, bag deposit area or spectator info points to your current location in the stadium.

All venues for EURO 2020 will operate a strict no smoking policy. This includes the use of tobacco and vaping products across all areas of the stadium.

🎒 Bag policy and bag deposits

You can only enter the stadium with a bag no bigger than A4 so, it's best if you don't bring a bag at all. If you have additional luggage or large items, please check the map above to find the Bag Deposit area nearest you where it can be left during the match.

There are two bag deposits at Stadium La Cartuja Sevilla (north and south of the stadium). A fee of €3 per item applies.

Check out the Stadium Rules for more information.

❗ Remember, other items such as professional cameras, umbrellas or food and drinks won't be allowed. Best read our Matchday checklist to be prepared.

🍟 🥤 Food and drinks
  • Food and beverage concessions at Stadium La Cartuja Sevilla will open three hours before kick-off and close ten minutes after half-time.
  • As a result of current government COVID-19 safety guidelines, unfortunately, eating and drinking is not allowed inside the stadium except in designated areas.
  • These areas are close to the stadium concessions.
  • Water can be consumed in the stands.
  • The designated areas may get busy, so it's best to avoid half-time when purchasing drinks.
  • For security reasons, drinks purchased at concessions will be poured into cups.

❗ Remember you can't bring bottles, jugs, cans or glass inside the stadium.

🛍️ Merchandise

EURO 2020 official merchandise will be available around Stadium La Cartuja Sevilla and the stadium concourse itself.

Please see the map above or use the Volkswagen EURO 2020 Map (app only) to locate the nearest Fan Shop to your entrance.

👕 Pick your favourites amongst a wide range of tournament specific t-shirts, scarves, caps, souvenirs, tournament programmes and more.

💳 Fan Shops at Stadium La Cartuja Sevilla accept cash, all major international card and other digital payment systems.

🕑 Opening hours – three hours before kick-off until one hour after the final whistle. Fan Shops will only be open on matchdays.

🎒 If you purchase any EURO 2020 merchandise, it will not affect your bag allowance. It will be placed in an approved clear plastic bag that you can bring into the stadium with you. For those wanting to avoid carrying extra items on matchday, have your favourite items delivered directly to your door by ordering them at the official EURO 2020 Online Store.

👋 Volunteers

The Volkswagen Mobility Makers, part of the EURO 2020 volunteer team, will be there to answer any questions. Don't hesitate to approach them if you need help onsite. They speak English and Spanish.

You can meet them at the Spectator Info Points around the stadium. See map above.

They'll help with all services and where to go, including Lost & Found services.

👁️ Security

To make Stadium La Cartuja Sevilla safe for everyone, there are security measures that you may notice when you visit.

We'll all be social distancing, so getting into the stadium may take longer than normal. We're screening everyone before they enter and carrying out bag searches.

Our team of friendly stewards and volunteer staff are all ready to welcome you. They're always on the lookout for anyone who might need help, so don't be surprised if they pop up and say hello.

Security is a team effort.

As well as all of the security measures we have in place, we rely on you to be our extra eyes and ears. When you're on the way to the game and inside the stadium, be aware of your surroundings. Report anything that doesn't seem right straight away to a steward. They'll know what to do and get it checked out. By doing this, you're doing your bit for the team and helping to keep everyone safe.

♿ Accessibility

Getting to the stadium and parking

Please check Getting to the stadium for our recommendations on travelling to Stadium La Cartuja Sevilla as a disabled fan.

Accessible seating and tickets

  • There are two different categories of ticket: tickets for wheelchair users and easy access tickets.
  • Easy access tickets are for disabled supporters who do not use a wheelchair but require seating with easy access to accessible amenities.
  • For more information on tickets, visit the Ticket FAQs.

Accessible entry

Our map above shows accessible entrance locations. Please use the entrance indicated on your match ticket.

Getting around

Entrances 6, 10, 14 are suitable for disabled spectators. There is lift access to all accessible seating areas. Please don't hesitate to speak to our volunteers onsite if you need help.

Audio Descriptive Commentary

Frequencies for Audio Descriptive Commentary and the location of spare ADC headsets pick-up points will be published here once available – please check back a couple of days before your match.

Facilities

Stadium La Cartuja Sevilla has 35 accessible toilets, which are across level 0. They are all in easy reach from the wheelchair and accessible seating areas.

Let me give you a top tip:

CAFE is a UEFA FSR partner and recognised across Europe as leading experts in improving access and inclusion for disabled people to take their rightful place across the game.

If you are a disabled fan, check out CAFE's Disabled Spectators Guides for the tournament! Each guide gives detailed access and travel information to all 11 host cities and venues.

Stadium FAQs

😷 COVID-19

I have a question related to the COVID-19 pandemic.

COVID-19 means attending games are a little different, and your safety is our top priority. For this, we have a detailed COVID-19 guidance section, which you should read thoroughly so you and others enjoy a safe matchday.

🎒 Packing and forbidden items

What should I pack for my matchday?

There are some obvious items to bring with you on matchday, but to be sure, read our matchday checklist for the best advice on what to bring and, importantly, what not to bring to the stadium.

What you bring must fit in a bag/backpack no larger than A4 size.

Umbrellas, professional cameras, food and drink should be left at home. For further details on prohibited items, you can also check the Stadium rules.

Can I bring any food or drink inside the stadium?

Food and drink of any kind cannot be taken into the stadium.

If you need something for medical reasons, you can apply for an exception by contacting the Customer Service team, who'll guide you on obtaining permission to bring items into the stadium. Keep in mind you need to inform them at least three days ahead of your matchday.

Is there a place to store more oversized items like a baby stroller?

Baby strollers can be stored at the Spectator Info Points for free, but keep in mind there's limited space. In addition, you can also leave oversized items at one of the bag deposits at Stadium La Cartuja Sevilla.

Can I bring a power bank to charge my phone?

Yes, you can bring a small power bank.

What do I need to enter the stadium apart from my match ticket?

You'll need your match ticket, your COVID-19 wristband, and your medical face mask (we recommend you bring some spare, just in case). Please also make sure you have a valid ID on you, e.g. your passport or ID card.

⚠️ COVID-19 wristband

You will only be allowed to enter the stadium if you present a COVID-19 wristband together with your match ticket.

For more information on entry requirements, please check the COVID-19 guidance for Stadium La Cartuja Sevilla, as well as our Matchday checklist.

What if I need to bring something that's not permitted for medical reasons?

You can apply for an exception by contacting the Customer Service team, who'll guide you on obtaining permission to bring items into the stadium. Keep in mind you need to inform them at least three days ahead of your matchday.

What props am I allowed to bring? (flags, banners, etc.)

Banners and flags can be up to 2.0 x 1.5m. The maximum size of flexible flagpoles is 1m in length and 1cm in diameter. Have a look at the stadium rules for more details.

🏟️Stadium entry and security

What's the best time to get to the stadium? How early before kick-off is recommended?

You should get to the stadium in time for your dedicated 30-minute entry time slot. These slots have been created to follow social distancing guidelines, and we strongly recommend you follow them for a stress-free arrival.

Planning ahead will save you a lot of time at the stadium and help you arrive within your allocated entry time slot. Use our journey planner on the EURO 2020 app to plan your travel according to the entrance shown on your ticket.

Can I leave the stadium once I am inside and re-enter?

No, re-entry is not permitted.

Can I use any entrance to enter the stadium?

Please only use the entrance indicated on your match ticket. Also, make sure you don't miss kick-off by arriving on time for your 30-minute entry slot, which is also displayed on your match ticket.

What if I'm late for the match – can I still enter after kick-off?

Yes, gates remain open until the end of the match.

If I find something, where do I report it to?

A Lost & Found service is available at our Spectator Info Points. If you find something that's not yours, you'll receive extra karma points if you take it to one of the info points. If you spot something that doesn't seem right, please don't pick it up but report it to the nearest steward instead.

If you've lose something, head to the Spectator Info Points for help.

Can I smoke inside the stadium? What about e-cigarettes?

No. Smoking is not permitted at Stadium La Cartuja Sevilla. This includes the use of e-cigarette products and heat-not-burn tobacco products.

🚻Facilities

Are there any phone charging facilities in the stadium? What if my phone battery dies, and I have my match ticket on there?

Make sure your phone is fully charged before heading to the stadium to not run out of battery. It's also okay to bring a small power bank if you want to be on the safe side.

And don't worry – our team onsite will help you if there's a problem with your mobile tickets. There's also a Ticketing Centre for troubleshooting at the stadium's south, next to entrance C.

Are there any toilets in the area around the stadium?

Yes. Toilets, including accessible toilets, are available both outside and inside the stadium. Have a look at the map above for exact locations.

Does the stadium have a roof? Will I be covered if it rains?

The stadium has a roof but if it rains (which is unusual for Seville), seats located on level 0 wouldn't be covered. Remember, umbrellas are not allowed for EURO 2020 matches, so pack a poncho instead if rain is forecast.

What languages will the information in the stadium be provided in? What languages will staff onsite speak?

All announcements and signage will be in English and Spanish. Staff will also speak English and Spanish as a minimum.

🎫Tickets

Is there a designated location for ticket assistance onsite if I have a problem with my match ticket? If yes, where can I find it?

Yes! A ticketing centre will be operating from nine hours before kick-off until one hour after the start of the match. For the first match, the ticketing centre will open 11 hours before kick-off. Please see the map above for the exact location.

I have another question concerning my match ticket.

Check out the Ticket FAQs.

🍟 🥤Food and drinks

Can I bring my own food?

Food and drink can't be taken inside the stadium.

If you have to take something for medical reasons, you need to contact the Customer Service team ahead of your matchday (at least three days before the match).

Does the stadium offer vegetarian options? Are allergens signposted?

Yes, Stadium La Cartuja Sevilla offers vegetarian options, such as Spanish omelette sandwich, dried fruits, popcorn, chocolate, gummy sweets and premium chips. Remember, eating and drinking is only allowed in designated areas.

Allergens are signposted as clearly as possible, but it's best to ask our staff onsite if in doubt.

♿Stadium Accessibility

What if the closest transport hub is a long way from the stadium? What additional services are in place to assist disabled spectators in reaching the stadium?

Have a look at the Accessible stadium travel section on our Getting to the stadium section. We outline the distances between the key transport hubs and the stadium.

If you need help, either at the accessible car park or one of the main transport hubs, please reach out to our volunteers onsite. They will be able to assist and escort you to your sector of the stadium.

Are the accessible viewing areas far from the entrance points? Does the stadium have elevators?

The accessible viewing areas are located on level 0 so there's no need for elevators.

Are all entrances fully accessible?

Entrances 6, 10, 14 are suitable for disabled spectators.

Are there accessible toilets in the stadium? Are they far away from the seating area?

Yes! There are 35 accessible toilets in the stadium close to the seating area.

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