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Accessibility
Our aim is to make the Europa League final fully accessible for everyone and create a diverse and inclusive environment to meet the needs of football fans.
This page will provide the key details to help with your planning. Check back regularly for the latest updates.
🌍Travel to Bilbao
If you require additional assistance, inform your airline, travel agent or tour operator in advance of the kind of support you need.
Visit the dedicated mobility and accessibility page for Bilbao airport [BIO] for detailed information.
Additional airports to consider are:
- Vitoria airport [VIT] (60 mins drive)
- Santander airport [SDR] (80 mins drive)
- San Sebastián airport [EAS] (90 mins drive)
- Madrid airport [MAD] (4 hour drive)
Find out more about dedicated accessibility services on AENA website.
Find out more about rail, coach, bus and ferry travel on the Accessible Visit Biscay website.
🏙️ Host City accessibility
Find accessible accommodation and attractions on the dedicated tourism website.
Select the mode of transport for more information:
🚇 Metro
🚋 Tram
🚆 Train (Euskotren & Renfe)
🚌 Bus (Bilbobus & Bizkaibus)
🚕 Taxi
⚠️ There will be extensive road closures around the stadium on matchday, so avoid driving or using taxi / ridesharing options.
🗺️ Getting to the stadium
You must enter the stadium using the coloured route as indicated on your ticket.
🔴 Red Tickets
Use Moyua or Deutsu metro station on lines 1 & 2 (both stations approx. 1km from the stadium) and follow the coloured signage as you approach the stadium. Alternatively, use a tram service to Euskalduna.
🔵 Blue Tickets
Use Indautxu metro station on line 1 & 2 (approx. 650m from the stadium) and follow the coloured signage as you approach the stadium. Do not use the tram as you will arrive at the wrong side of the stadium.
If you have pre-booked parking, please use the designated parking as indicated on your parking pass. There will be road closures and traffic disruptions on matchday so please allow sufficient time to complete your journey.
It is not advised to travel to the stadium in a taxi as there will be road closures and traffic disruptions on matchday.
If you must travel by taxi to and from the stadium, use the designated taxi drop-off / pick-up when booking:
🏟️ Stadium accessibility
Keep in mind that the San Mamés Stadium may operate differently for the Europa League final to usual matchdays at the venue.
All tickets will be delivered on the UEFA Mobile Tickets app. Our ticketing team will provide updates by email in the lead-up to the final.
There are two types of accessibility tickets – Wheelchair User and Easy Access. A complimentary companion ticket can be added to your order during the ticket application window. Transfer the companion ticket to your guest before matchday.
Information on ticket sales will be communicated in due course via the Europa League final tickets FAQs.
If you have a Wheelchair or Easy Access ticket and can no longer attend, you should only transfer your ticket to a fan who meets and shares the same requirements (e.g. a wheelchair ticket should only be transferred to a fan needing a wheelchair).
There is no need to request approval in advance. Each case will be assessed on their individual circumstance during stadium entry. Please arrive at the stadium with plenty of time for this process to take place.
A dedicated team of accessibility volunteers will be available to support you on-site. These volunteers will be wearing blue bibs.
The service will be available on the UEFA Europa League app. Simply bring your fully charged mobile phone with the app already installed and your own pair of headphones and then:
• Open the UEFA Europa League app
• Tap on the “More” menu
• Tap on “Audio-descriptive commentary” in the “At the event” section
• Tap on the match to listen (available from 15 minutes before kick-off)
• Enjoy!
The service requires only a minimum of mobile data. To recharge your phone during the match, you can bring a small power bank, no larger than your phone.
If you have any questions or issues with audio-descriptive commentary, speak to one of our accessibility volunteers.
🚾 Accessible gender-neutral toilets are available in the stadium. The accessible toilets offer a mixture of left- and right-hand transfer.
🍟 Food and drink concessions are located close to all accessible viewing areas. Each concession has one low-level serving counter available.
🛗 All lifts at the stadium are accessible and if required, can be used on matchday.
♿ A limited number of wheelchairs are available for loan. If you require a wheelchair when you arrive to help you get to your seat, please speak to a steward on the way to the gate.
Only access the stadium via the route indicated on your ticket. A colour will be displayed on your ticket and this will correspond to your access route.
Accessible parking passes should be requested during the ticket application process and are subject to availability. More information will be available during the ticket purchase phase.
Guide dogs and assistance dogs are welcome to accompany ticket holders who require their service. Please inform UEFA Ticketing Customer Service using this form so they can seat you appropriately.
🥳 Fan Festival accessibility
It’s best to use public transport to arrive at the Fan Festival. The closest metro stations are Abando or Zazpi Kaleak. It is a short distance on pavements to Arenal Park. All access points are fully accessible.
All activities can be adapted to suit individual needs so make sure you allow plenty of time to take part!
The surface of the Fan Festival site is paving.