Tuesday, August 13, 2019
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At the stadium
Let me give you a top tip
Don’t forget to check the requirements for stadium entry before you head to the venue on our COVID-19 guidance page. You will only be allowed to enter the stadium with a COVID-19 wristband, in addition to your match ticket.
Welcome to the National Arena Bucharest, the venue for four EURO 2020 fixtures.
This EURO will be a little different, so let's work together to get familiar with the National Arena and make sure this tournament is still one to remember for football.
Let me give you a top tip
Using the Volkswagen EURO 2020 Map on our official app, you can easily locate the Fan Shop, bag deposit area or spectator info points closest to your current location in the stadium.
All venues for EURO 2020 will operate a strict no smoking policy. This includes the use of tobacco and vaping products across all areas of the stadium.
You can only enter the stadium with a bag no bigger than A4 so it's best you don't bring a bag at all. If you have additional luggage or large items, please check the map above to find a Bag Deposit area nearest you where it can be left during the match.
There are three bag deposits at the National Arena. Storing your bag is free, but keep in mind there may be queues before and after the match.
Check out the Stadium Rules for more information.
❗ Remember, other items such as professional cameras, umbrellas or food and drinks won't be allowed. Best read our Matchday checklist to be prepared.
- Beverage concessions at the National Arena will open three hours before kick-off and close one hour after final whistle.
- Concessions will offer a range of sandwiches, including vegan options. The food can only be served in the designated places, located in the Food & Beverages area.
- No alcohol is allowed and won’t be served inside the National Arena.
- Spectators are asked to observe COVID-19 mitigation measures, which will be in place at each concession outlet. This includes distanced queuing and hand sanitation.
EURO 2020 official merchandise will be available around the National Arena.
Please see the map above or use the Volkswagen EURO 2020 Map (app only) to locate the nearest Fan Shop to your entrance.
👕 Pick your favourites amongst a wide range of tournament specific t-shirts, scarves, caps, souvenirs, tournament programmes and much more.
💳 Payment methods: Cash, all major International cards, Alipay and other digital payment systems.
🕑 Opening hours: three hours before kick-off until one hour after the final whistle. Fan Shops will only be open on matchdays.
🎒 If you purchase any EURO 2020 merchandise, it will not affect your bag allowance. It will be placed in an approved clear plastic bag that you can bring into the stadium with you. For those wanting to avoid carrying extra items on matchday, have your favourite items delivered directly to your door by ordering them at the official EURO 2020 Online Store.
The Volkswagen Mobility Makers, part of the EURO 2020 volunteer team, will be there to answer any questions. Don't hesitate to approach them if you need help onsite. They speak English and Romanian.
You can meet them in and around the National Arena, at the Spectator Info Points, and throughout the host city.
They'll help with all services and where to go, including Lost & Found services.
To make the National Arena safe for everyone, there are security measures that you may notice when you visit.
We'll all be social distancing, so getting into the stadium may take longer than normal. We're screening everyone before they enter and carrying out bag searches.
Our team of friendly stewards and volunteer staff are all ready to welcome you. They're always on the lookout for anyone who might need help, so don't be surprised if they pop up and say hello.
Security is a team effort.
As well as all of the security measures we have in place, we rely on you to be our extra eyes and ears. When you're inside the stadium, be aware of your surroundings. If you spot something that doesn’t seem right, please don’t pick it up but report it to the nearest steward instead.
Getting to the stadium and parking
Please check "Getting to the stadium" for our recommendations on travelling to the National Arena as a disabled fan.
Accessible seating and tickets
- There are two different categories of ticket: tickets for wheelchair users and easy access tickets.
- Easy access tickets are for disabled supporters who do not use a wheelchair but require seating with easy access to accessible amenities.
- For more information on tickets, visit the Ticket FAQs.
Accessible entry
Our map above shows accessible entrance locations. Please use the entrance indicated on your match ticket.
Getting around
All stadium entrances are fully accessible. Remember you can only use the entrance on your ticket. Please don't hesitate to speak to our volunteers onsite if you need help.
Audio Descriptive Commentary
Audio Descriptive Commentary will be available at the stadium.
Device collection & drop-off points
- Info Points around the stadium (close to each of the two entrances)
- Welcome desks located at level 1 and level 3 in the spectator’s area (within the stadium's perimeter)
Mobile phone users tune in to the following frequencies on your radio app:
- Channel in English: 95,6 FM
- Channel in Romanian: 98,9 FM
Volunteers in charge of this service will also carry ADC devices with them, so don't hesitate to approach them.
Facilities
The National Arena has six accessible toilets, which are unisex across all floors. They are all in easy reach from the wheelchair and accessible seating areas. Most concessions at the National Arena also have low-level counters for easy access.
Let me give you a top tip:
CAFE is a UEFA FSR partner and recognised across Europe as leading experts in improving access and inclusion for disabled people to take their rightful place across the game.
If you are a disabled fan, check out CAFE's Disabled Spectators Guides for the tournament. Each guide gives detailed access and travel information to all 11 host cities and venues.
Stadium FAQs
😷 COVID-19
COVID-19 means attending games is a little different, and your safety is our top priority. To ensure this, we have a detailed COVID-19 guidance section, which you should read thoroughly so you and others enjoy a safe matchday.
🎒 Packing and forbidden items
There are some obvious items to bring with you on matchday, but to be sure, read our matchday checklist for the best advice on what to bring and, importantly, what not to bring to the stadium.
What you bring must fit in a bag/backpack no larger than A4 size.
Umbrellas, professional cameras, food and drink should be left at home. For further details on prohibited items, you can also check the Stadium rules.
Food and drink of any kind cannot be taken into the stadium.
If you need something for medical reasons, you can apply for an exception by contacting the Customer Service team, who'll guide you on obtaining permission to bring items into the stadium. Keep in mind you need to inform them at least three days ahead of your matchday.
Baby strollers can be stored at the Spectator Info Points for free, but keep in mind there’s limited space. In addition, you can also leave oversized items at one of the bag deposits at the National Arena, but we strongly recommend to not bring items larger than A4 size.
Yes, you can bring a small power bank to the National Arena.
You'll need your match ticket, your COVID-19 wristband (don't forget to collect it from one of the medical centres), your medical face mask (we recommend you bring some spares, just in case). Please also make sure you have a valid ID on you, e.g. your passport or ID card.
For more information on entry requirements, please check the COVID-19 guidance for the National Arena, as well as our Matchday checklist.
You can apply for an exception by contacting the Customer Service team, who'll guide you on obtaining permission to bring items into the stadium.
Banners and flags can be up to 2.0 x 1.5m. The maximum size of flexible plastic flagpoles with and empty pipe is 1m in length and 1cm in diameter. Have a look at the stadium rules for more details.
➡️ Stadium entry and security
You should get to the stadium in time for your dedicated 30-minute entry time slot. These slots have been created to follow social distancing guidelines, and we strongly recommend you follow them for a stress-free arrival.
Planning ahead will save you a lot of time at the stadium and help you arrive within your allocated entry time slot. Use our journey planner on the EURO 2020 app to plan your travel according to the entrance shown on your ticket.
No, re-entry is not permitted.
Please only use the entrance indicated on your match ticket. Also, make sure you don't miss kick-off by arriving on time for your 30-minute entry slot, which is also displayed on your match ticket.
Yes, gates remain open until the end of the match.
A Lost & Found service is available at our Spectator Info Points. If you find something that's not yours, you'll receive extra karma points if you take it to one of the info points. If you've lost something, head to the Spectator Info Points for help.
If you lose a child or a person from your group, please speak to the nearest volunteer, steward, or staff member. They will forward the message to the senior staff team, and you will be immediately informed of the next steps.
If you spot a child or person who looks lost, please do not leave them alone. Remain in the same place where you found them and speak to the nearest volunteer, steward, or staff member. They will forward the message to the senior staff team, and you will be immediately informed of the next steps.
No. Smoking is not permitted at National Arena. This includes the use of e-cigarette products and heat-not-burn tobacco products.
✔️ Facilities
Make sure your phone is fully charged before heading to the stadium so you don't run out of battery. You are allowed to bring a small power bank. If you do run out of battery, you can also head to one of the Info points – the team have chargers to help you out.
And don't worry – our team onsite will help you if there's a problem with your mobile tickets. There's also a Ticketing Centre for troubleshooting just outside the stadium perimeter – please check the map above for its location.
Yes. Toilets, including accessible toilets, are available both outside and inside the stadium. Have a look at the map above for exact locations.
The National Arena won’t be covered if it rains. Remember umbrellas are not allowed for EURO 2020 matches, so pack a poncho instead if rain is forecast.
All announcements and signage will be in English and Romanian. Staff will also speak English and Romanian as a minimum.
No.
🎫 Tickets
Yes! A ticketing centre will be operating two days before matchdays and on matchdays.
Fixed schedule two days before each matchday:
- 11 June | 10:00 – 19:00
- 12 June | 10:00 – 19:00
- 15 June | 10:00 – 19:00
- 16 June | 10:00 – 19:00
- 19 June | 10:00 – 19:00
- 20 June | 10:00 – 19:00
- 26 June | 10:00 – 19:00
- 27 June | 10:00 – 19:00
Customised scheduled for each matchday in Bucharest:
- 13 June | 10:00 – 20:00
- 17 June | 09:00 – 17:00
- 21 June | 10:00 – 20:00
- 28 June | 12:00 – 23:00
Please see the map above for the exact location of the ticketing centre.
Check out the Ticket FAQs.
🥪 Food and drinks
Food and drink can't be taken inside the stadium.
If you have to take something for medical reasons, you need to contact the Customer Service team ahead of your matchday (at least three days before the match).
Concessions will offer a range of sandwiches, including vegan options. The food can only be served in the designated places, located in the Food & Beverages area. Allergens are available on request at all concessions.
➡️ Stadium accessibility
Have a look at the Accessible stadium travel section on our Getting to the stadium page. We outline the distances between the key transport hubs and the stadium.
If you need help, either at the accessible car park or one of the main transport hubs, please reach out to our volunteers onsite. They will be able to assist and escort you to your sector of the stadium.
The accessible viewing areas are not far away from the turnstiles. If you need help, our volunteers will be happy to guide you on your way to your seat. Depending on the entrance indicated on your ticket, you will either use one of the elevators in the stadium (for spectators who enter via entrance 1), or one of the ramps close to entrances 2 and 3.
The accessible toilets are approximately 20 metres from the seating area.