FAQs

Official Hospitality is the combination of a match ticket and a catering service.

Hospitality packages are available on a first-come-first-served basis and can be purchased by companies or individuals.

The packages can be used to invite guests (e.g. relatives, close friends, employees, colleagues, business clients, etc.) to see the match with you. The purchaser of hospitality packages must attend the match in person.

You and your guests are not permitted to resell packages, combine them with other products or services, use them for marketing purposes or use them as part of a lottery or prize for a competition.

The Event Guide (available from May) will help you prepare for your trip.

No, we do not provide accreditations/working passes for this purpose.

You will need to use one of the purchased packages.

Yes, details of your guests are required by UEFA. Once your tickets are issued, you will be able to distribute them to your guests via the UEFA Mobile Tickets app. Each of them will have to provide their details in the app.

Please note that UEFA may require a provisional list of guests at any time.

BEYOND Hospitality has been appointed authorised sales agent for the Official Hospitality Travel Programme. You can request a quote directly from them.

You can apply to purchase packages on our sales portal.

Once you have applied for a package, an email will be sent to you confirming that we have received your request.

Your order will then be reviewed by us, and if accepted, our invoice will be sent to you by email.

Packages are available on our sales portal on a first-come-first-served basis.

No, there is no quantity limitation in the purchase of Official Hospitality packages per company. However, for orders above 20 packages, we may ask for additional information.

Yes, you can purchase only one package, provided this product is on sale at that time.

Yes, but as with any other client, packages must not be used for any commercial purposes such as for promotion, advertising or used as a prize in a competition or sweepstake.

No, Official Hospitality packages must be directly ordered by the end client, as resale is not authorised by our Terms and Conditions.

Therefore, the order has to be under the name of the end client and the Terms and Conditions accepted by them directly.

If you wish to assist your client with the purchase of packages, please contact us at hospitality@uefa.ch. You will need to provide us with the details of your client so we can issue an offer to them.

Packages are subject to availability and can be purchased as long as they remain available.

No discounts are offered for the purchase of Official Hospitality packages.

We accept payment by Mastercard, Visa or bank transfer.

No additional fee shall be charged by UEFA if you pay by credit card.

All payments must be made in Euro (EUR).

Yes, UEFA may decide at its sole discretion to cancel your order if the payment is overdue.

However, UEFA may also decide at its sole discretion to require full payment and refuse any cancellation of your order.

For orders invoiced:
– before 15 April 2026: 10 days
– from 15 April 2026: 2 days

No, clients cannot return or exchange packages that have been sold.

No, resale of tickets/packages is prohibited.

No, in accordance with our Terms and Conditions, all orders are final and cannot be rescinded or cancelled by a client.

No, seats are assigned by UEFA.

“Informal seating” means that you and your guests will not have a reserved and dedicated table inside the Official Hospitality area for the dinner.

This does not apply to the seats inside the stadium for watching the match. A specific seat will be allocated to you.

Yes, except in some exceptional cases for late orders. However, be aware that “together” does not necessarily mean on the same row. Orders can be split across different rows with seats above each other.

Clients placing separate orders should write to hospitality@uefa.ch and specify if they wish to have different orders seated together.

Please note that UEFA cannot guarantee that different orders will be seated together and can only attempt to seat different orders together if the tickets have not already been distributed.

Please inform us as soon as possible and no later than 1 month before the match by emailing us at hospitality@uefa.ch.

UEFA cannot guarantee that different orders will be seated together and can only attempt to seat different orders together if the packages have not yet been prepared for distribution.

UEFA will, however, attempt to seat different orders together if:

• You both ordered the same product;
• You communicate such request to hospitality@uefa.ch before your packages are distributed (please copy your friend, so we know they agree to it).

When your packages are ready for distribution, you will receive an email (email address stated on your application) with instructions on how to download the UEFA Mobile Tickets app.

Please check your mailbox a few weeks before the match. In case you cannot find that email message, please send us a request at hospitality@uefa.ch.

You can find further information in the UEFA Mobile Tickets FAQs.

Please watch this 1-minute video to see how to use your mobile tickets.

You can find further information in the UEFA Mobile Tickets FAQs.

Download links and instructions are available here.

An email will be sent to all skybox clients at the beginning of April. Please note that parking is not available for clients who purchased lounge packages.

If you purchase a skybox after April, you will receive an email following your purchase, subject to availability.

Parking passes are only available to clients who have purchased a skybox. However, they are not guaranteed, as the number of passes is limited. Therefore, we may not be able to provide you with one.

No, the allocation ratio is fixed and subject to availability: 1 parking pass for every 4 packages.

No, parking passes are complimentary but subject to availability.

Car: maximal length is 5.50 meters, maximal height is 2 meters.
Mini-bus: maximal length is 7.50 meters, no height limit.
Bus: maximal length is 13 meters, no height limit.

Smart casual attire is recommended but not mandatory.

Yes, however, please be aware that Official Hospitality areas are neutral, meaning that you may have other guests wearing the jersey of the opposite team.

Guests will have the opportunity to buy merchandise before and after the match at dedicated stands located outside the turnstiles.

There is usually a lot of traffic and public transport gets very crowded just before the match. Therefore, we recommend arriving well in advance of kick-off and enjoying the hospitality facilities which open 3 hours before the match.

The same applies after the match: we advise you to stay to enjoy our hospitality facilities rather than leave directly.

Yes, but they must be accompanied and hold their own valid hospitality ticket.

We always endeavour to have dedicated access; however, due to logistical reasons, this may not always be possible.

Yes, all ticket holders must have a valid photographic proof of identity (in the form of an official document, such as a national ID card, passport or driving licence).

The hospitality facilities open 3 hours before kick-off and the service starts as soon as you and your guests arrive. There is no need to confirm your schedule to UEFA in advance.