Nations League & Women's EURO Live football scores & stats
Get
UEFA.com works better on other browsers
For the best possible experience, we recommend using Chrome, Firefox or Microsoft Edge.

FAQs

General questions

Are there packages for single matches?

For the time being, only venue series are available. They include all matches played in a given stadium.

Are there lounge packages?

For the time being, only private skyboxes are available.
Lounge packages may become available for some venues depending on remaining availability.

Where can I find resources to help me prepare my trip to the stadium.

The event guide (available from June) is here to help you prepare for your trip.

What is Official Hospitality?

Official Hospitality is the combination of a match ticket and a catering service.

Hospitality packages are available on a first-come-first-served basis and can be purchased by companies or individuals.

What I am allowed to do with an Official Hospitality package?

The packages can be used to invite guests (e.g. relative, close friend, employee, colleague, business client, etc.) to see the match with you. The purchaser of hospitality packages must attend the match in person.

You and your guests are not permitted to resell the packages, to combine them with other products or services, to use them for marketing purposes or to use them as part of a lottery or prize for a competition.

Do you also provide travel and accommodation services?

No, UEFA does not provide such services.

I am accompanying a group of Official Hospitality clients, can I get an accreditation/working pass?

No, we do not provide accreditations/working-pass for this purpose.
You will need to use one of the purchased packages.

Do I need to provide the details of my guests?

Yes, details of your guests are required by UEFA. Once your tickets will be issued, you will be able to distribute them to your guests via the UEFA Mobile Tickets app. Each of them will have to provide their details in the app.

Please note that UEFA may require a provisional list of guests at any time.

Where can I address a question related to standard tickets?

You can use the ticketing contact form

Please note that the Official Hospitality Team cannot assist on ticket related matters.

Purchase process

How can I purchase a package?

You can apply to purchase packages on our sales portal.

Once you will have applied for a package, an email will be sent to you confirming that we have received your request.

Your order will then be reviewed by us and if accepted, our invoice will be sent to you by email.

What is the general rule to purchase UEFA Women's EURO 2025 Official Hospitality packages?

Packages are available on a first-come-first-served basis on our sales portal.

Are there any quantity limits or restrictions in purchase per company?

No, there is no quantity limitation in the purchase of Official Hospitality packages per company. However, for orders above than 20 packages, we may ask for additional information.

I am a competitor to one of the UEFA Women's EURO 2025 Sponsors, can I purchase Official Hospitality packages?

Yes, but as with any other client, packages must not be used for any commercial purposes such as for promotion, advertising or used as a prize in a competition or sweepstake.

I am working for an agency, can I purchase on behalf of my client?

No, Official Hospitality packages must be directly ordered by the end client as resale is not authorised by our Terms and Conditions.

Therefore , the order has to be under the name of the client and the Terms and Conditions accepted by them directly.

If you wish to assist your client with the purchase of packages, please contact us at hospitality@uefa.ch. You will need to provide us with the details of your client so we can issue an offer to your client.

Until when are there packages available to purchase?

Packages are subject to availability and are available as long as there are packages available.

How can I get a discount?

No discounts are offered for the purchase of Official Hospitality packages.

Payment

What are the different payment methods?

Our preferred method of payment is Visa. We can also accept payment by Mastercard, Twint or bank transfer.

Does UEFA charge additional fees for credit card payments?

No additional fee shall be charged by UEFA if you pay by credit card.

Which currency can be used for payment of the packages?

All payments must be made in Swiss franc (CHF).

How can I check the status of my order or payment?

This information is available on our client portal.

To log in, use your email address.

If my payment is overdue, is UEFA allowed to cancel my order?

Yes, UEFA may decide at its sole discretion to cancel your order if the payment is overdue.

UEFA may also however decide, in its sole discretion, to require full payment and refuse any cancellation of your order.

What are the payment terms?

For orders invoiced:
– before 30 May 2025: 10 days
– from 30 May 2025: 2 days

Cancellation

Can I exchange the packages I bought?

No, clients cannot return or exchange packages which have been sold.

Can I resell the packages I bought?

No, re-sale of tickets/packages is prohibited.

Can I cancel my order once it has been invoiced?

No, in accordance with our Terms and Conditions all orders are final and cannot be rescinded or cancelled by a client.


Mobile tickets

When will I receive my Official Hospitality package?

When your packages will be ready for distribution, you will receive an email (email address stated on your application) with instructions on how to download the UEFA Mobile Tickets app.

Please check your mailbox around a few weeks prior to the match. In case you cannot find that email message, please send us a request at hospitality@uefa.ch.

You can find further information in the UEFA Mobile Tickets FAQs.

What are the steps to distribute my tickets to my guests?

Please watch this 1-minute video to see how to use your mobile tickets.

You can find further information in the UEFA Mobile Tickets FAQs.

Where can I find the UEFA Mobile Tickets App?

Download links and instructions are available here.

Hospitality

What is the dress code?

Smart casual attire is recommended but not mandatory.

Can I wear the jersey of one of the two teams?

Yes, however please be aware that official hospitality areas are “neutral” meaning that you may have other guests wearing the jersey of the opposite team.

Where can I purchase merchandising items?

Guests will have the opportunity to buy merchandise before and after the match at dedicated stands located outside the turnstiles.

Entry to the stadium

When should I arrive at the stadium?

There is usually a lot of traffic and public transport gets very crowded just before the match. We therefore recommend to arrive well in advance of kick off and enjoy the hospitality facilities which open 2 hours before the match.

The same applies after the match: rather than leaving the stadium directly, we advise you to enjoy our hospitality facilities which are open during 60 minutes after the final whistle.

Are children allowed in the hospitality areas?

Yes, but they must be accompanied and hold their own valid hospitality ticket.

Do official hospitality clients have a dedicated access to the stadium?

We always endeavour to have a dedicated access however for logistical reasons this may not be possible.

Do I need an ID to enter the stadium?

Yes, all ticket holders must have a valid photographic proof of identity (in the form of an official document, such as a national ID card, passport or driving licence).

Catering

When does the service start?

The hospitality facilities open 2 hours before kick off and the service starts as soon as your guests arrive. There is no need to confirm your schedule to UEFA in advance.