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COVID-19 guidance for your EURO 2020 match

Reducing the risk of a COVID-19 infection is our shared responsibility so we’ve implemented some new rules to help protect you and other football fans.

We hope you're excited for your matchday at Baku Olympic Stadium, but remember this won't be your usual stadium visit and we want to make sure this a safe and comfortable experience for all. Staff onsite will remind you and guide you through the measures in place.

When attending a match at Baku Olympic Stadium:

  • Keep a distance of at least 1.5m to other fans.
  • Wear a face mask - the mask has to cover your mouth and nose at all times. We recommend you bring additional masks just in case.
  • Arrive at the stadium within your allocated 30-minute entry time slot.
  • Don’t occupy any other seat than the one on your ticket.
  • Wash and disinfect your hands frequently. You can find sanitiser stations throughout the stadium.
  • Don’t shake hands. Avoid hugs, high fives and any close contact with others.
  • Stay in your seat during half-time and limit your movements to and from your seat as much as possible.
  • Always follow the signs indicating which way to go.
  • Don’t come to the stadium if you feel unwell or experience any symptoms of COVID-19.

All fans will be required to acknowledge that they've read and understood the full Code of Conduct.

Download the full code of conduct

Arriving at the stadium

What happens when you arrive at a EURO stadium?
What happens when you arrive at a EURO stadium?

Entering the stadium will be a little different at UEFA EURO 2020 to what you may be used to.

Requirements for stadium entry at Baku Olympic Stadium:

🎟️ Mobile match ticket, ID and face mask

Before you head to the stadium, make sure you have your mobile match ticket, your passport or ID card, as well as your face mask. (Check out our Matchday checklist for more tips on what to pack!)

🕐 Entry time slots

To keep everyone safe, we have created entry time slots for every ticket holder. You will have a 30-minute window to arrive at the stadium. These slots have been created so that we can follow social distancing guidelines and we strongly recommend you follow them for a stress-free arrival.

Check back closer to your match to find out more about your allocated time slot. Also keep your eyes peeled on your inbox for an email from our ticketing team.

⚠️ A COVID-19 test will not be required for stadium entry in Baku.

UEFA via Getty Images

Stadium capacity

According to current planning, Baku Olympic Stadium will be hosting 31,000 fans per match. That's about 50% of the stadium capacity.

What we're doing to keep you safe

Our main priority is to deliver a safe UEFA EURO 2020 for everyone, which is why we’re working with the local governments and health authorities to ensure our measures adhere to the public health guidance of the host country.

  • A diligent cleaning regime will be reinforced. Highly frequented touchpoints such as door handles, handrails or counters will be disinfected regularly throughout the matchday. The entire stadium is cleaned on a regular basis before, during and after your visit.
  • Over 800 hand sanitiser units across the stadium will make it easy for everyone to follow recommended hygiene practices.
  • Cashless transactions - all venues will accept card payments, many via contactless payment, to further reduce shared contact.
UEFA via Getty Images
  • We’re implementing queuing management in front of lifts, concessions and other facilities. Clear floor markings help with direction and movement.
  • Education of staff - our Volkswagen Mobility Makers and everyone else working at the venue will have received extensive training to ensure we can deliver a safe and comfortable event according to best practice and government guidelines. This also includes providing all workforce with the necessary protective equipment such as face masks and gloves as required.
  • All mitigation measures will be promoted heavily throughout the stadium so that everyone is aware of the rules.

Let me give you a top tip

If you’re unsure about something our UEFA EURO 2020 volunteers, the Volkswagen Mobility Makers, are there to help. They will have info points across Baku and at the stadium.


🧳 General / travel-related questions

We will continue to update this section over the upcoming weeks, so check back for more information soon.

What do I need to consider if I travel from abroad to attend a EURO 2020 match?

If you’re travelling from abroad, remember you will have to comply with the border entry restrictions and requirements enforced in Azerbaijan at the time.

Only ticket holders for EURO 2020 matches scheduled in Baku who are citizens or stateless residents of the following countries - Turkey, Switzerland, United Kingdom, quarter-finalist countries - will be able to obtain a visa upon arrival by presenting a valid match ticket.

Rules that are in place now may change closer to the tournament.

We encourage you to take those restrictions and requirements into consideration when deciding whether to return your tickets or keep them.

Check out our "Travel and transport" page for more information, or visit Azerbaijan Travel directly.

How many fans will be allowed inside the stadium?

This will differ across the 11 UEFA EURO 2020 venues, based on the local health regulations. According to current planning, Baku Olympic Stadium will host 31,000 spectators per match, corresponding to 50% of the stadium capacity.

🎟️ Tickets

I have a question about my EURO 2020 match ticket.

For any questions about your match ticket, please visit the Ticket FAQs.

🏟️ Stadium measures

When do I have to wear a face mask?

Wearing a face mask is mandatory onsite at all times. The mask has to cover your mouth and nose.

You can safely take if off while you’re seated to eat or drink. We recommend you bring additional masks just in case.

Can I be exempt from wearing a mask?

If you're exempt from wearing a mask for medical reasons, you will not need to wear one at the stadium. You must be in possession of a doctor's certificate proving your exemption. Please be ready to show it upon entry and also to security staff in the stadium as required.

Are there any changes to the entry and exit procedure? How much time is it going to take?

Dedicated entry time slots will be in place that indicate the time you should arrive at your entrance for a stress-free arrival. Be sure to check which entry time slot you've been assigned so you can plan your journey to the stadium accordingly. This means you may need to travel to the stadium earlier than you're used to.

Can I bring my own hand sanitiser?

There will be plenty of hand sanitiser units throughout the stadium, but you can bring your own if you prefer. Note that the bottle should not be larger than 50ml.

How will you be enforcing the health & hygiene measures? What happens if I don’t follow them?

Staff onsite will remind you and guide you through the measures in place.

Any infringement of Code of Conduct may result in denial of access to the stadium, removal from the Stadium and/or further legal action, at the discretion of UEFA.

If you suspect that someone is not respecting the Spectators Code of Conduct, and you believe you are at risk, please inform a steward, volunteer, or another member of staff.

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