Our aim is to make the UEFA Europa Conference League final fully accessible to everyone and create a diverse and inclusive environment to meet the needs of all football fans.
Remember, even if you have been to Eden Arena before, please keep in mind that things may work slightly differently than on usual matchdays at the venue.
➡️ By plane
All public areas of Václav Havel Prague airport can accommodate wheelchair users and are barrier-free. Visit the Prague airport page for detailed information on services and facilities available for disabled travellers at the airport.
➡️ By train
Hlavní nádraží, Prague’s central railway station, offers services for disabled passengers. Visit Czech Railways website for information on booking assistance for your trip, fares and what to expect at the station and on the train network.
Top tip ✈️🚆
Please inform your airline or train carrier in advance and let them know of the kind of assistance you will need at least 24-36 hours ahead of your journey to Prague
Travel tip ⚽
Public transport in Prague is free for all ticket holders starting 08:00 on matchday, 7 June until 08:00 the following day, 8 June. Simply show your mobile match ticket if requested by public transport staff. You can use all DPP-operated metro, buses and trams; as well as the suburban trains within zone P0 (⚠️ only on 7 June, 08:00 – midnight) to get to the city centre and to the stadium!
➡️ By public transport
The Prague Public Transit Company (DPP) has a well-developed network of metro, trams, buses and even some ferries to get across the river. Most of these are accessible and offer a safe and comfortable way to get around the city.
Take a look at the Prague transport page to see a detailed map of the accessible lifts and platforms across the metro network. Also check out the Prague metro page for all the details on the accessibility of the metro network – stops that are accessible are indicated with the wheelchair icon.
The DPP operates low-floor vehicles on all daily tram lines. The Prague tram page has further details on tram stop accessibility.
All bus lines operated by the DPP are also low-level vehicles. Aside from the regular bus lines, you can also find bus line H1 – designed for passengers with reduced mobility and ZTP/P card holders. You can find the specific timetable and more information on the DPP bus page.
Top tip 🚎
When planning your journey by metro, tram or bus, you’ll be able to see exactly which routes are accessible by using the Timetable Portal. All accessible routes are indicated with the internationally recognised wheelchair icon.
Dedicated accessible parking spaces are available in the city centre. Wheelchair users need to have a special certificate, called a ZTP or ZTP/P licence, confirming that the parked car belongs to a wheelchair user. With this permit, you can park free of charge in designated spots around the city.
In order to apply for a ZTP or ZTP/P licence, please complete the application for the granting of a disability card. If you hold a blue parking permit issued in your home country, you will be able to use that in Czechia as well.
Wheelchair-accessible taxi services are available in Prague from several different providers. You can pre-book your journey in advance around the city or from PRG airport. Here are some recommended providers:
Exploring Prague 🗺️
Visit the official accessibility page of Prague for all the information on accessibility of the main attractions around the city and a detailed digital map of accessible services, sites, parking and facilities.
Accessible Prague is also a helpful resource to help plan your journey in the city with everything from accommodation, transfers, sightseeing and equipment rental.
If you are coming by public transport, we recommend taking the following routes:
Travel tip 🚆
We recommend using the S9 train to get to the stadium instead of the metro. The closest metro station is approximately 1.5km from the stadium so we advise against using this option.⛔
1) Take the direct Airport Express bus from Terminal 1 or 2 to Hlavní nádraží central station (journey time of about 40 minutes).
2) From central station, take the S9 train to stop Praha-Eden.
3) From there, it’s about 100m to the stadium entrances. All the entrances of the stadium are wheelchair accessible.
⚠️ Travel note: The Airport Express bus is NOT included in the free public transport programme offered to fans. You must purchase a ticket from the driver (card payments allowed) and a one-way ticket is 100 CZK (€4.25).
1) At Hlavní nádraží train station, take the S9 train to stop Praha-Eden.
2) From there, it’s about 100m to the stadium entrances. All the stadium entrances are wheelchair accessible. Have a look at the entrance marked on your ticket, so you know which entrance to go to.
If you take a taxi to get to the stadium, they will only be able to pick up and drop off along Bělocerkevská. From there, it’s about a six-minute walk (500m) to the stadium.
There are two types of accessibility tickets available for the UEFA Europa Conference League final - Wheelchair User tickets and Easy Access tickets. All accessibility tickets come with a complimentary companion ticket, should you need one.
For more details, be sure to read the Accessibility tickets FAQs.
Owners of assistance or guide dogs also qualify for easy access tickets. If you plan to come with your dog, please send an email in advance to the UEFA Ticketing team via the form so we can seat you accordingly.
All stadium entrances will open from 18:00, three hours before kick-off.
- All four stadium entrances are wheelchair accessible, on the same level as the accessible seats.
- Lane 1 at each entrance will be a dedicated access where you will have your bags checked.
⚠️ If you need to bring in any medication, including prepared food or drinks or other equipment, you must bring an official letter from your medical professional with you to the match which states your medical condition.
If you have applied for an accessibility ticket and your application is successful, you will be able to add a complimentary parking pass (subject to availability) when you proceed to the payment of the allocated ticket. You will then receive an email from UEFA’s ticketing team, a few days before the match, with instructions to print the parking pass.
The accessible parking is in P3, in front of the VIP entrance. There are no height restrictions as it is an open-air lot. On matchday, the entrance to the parking will open at 17:00. Have a look at the map to locate the parking and your entrance.
If you need extra guidance at the stadium, there will be a team of local customer service staff and volunteers onsite to assist with directions. Please see one of our accessibility volunteers, who will be wearing a blue cap with the UEFA RESPECT logo or speak to a steward.
Audio descriptive commentary will be available in English and Czech via dedicated headsets provided by the stadium. Fans who would like this service can request a device from one of the accessibility volunteers at Eden Arena.
The FM frequencies to connect are as follows:
88,6 Mhz for English
93,3 Mhz for Czech
Eden Arena has unisex accessible toilets located on wheelchair platforms H1, H2, H3 and H4. Toilets are clearly signposted and are a short distance from the wheelchair platforms.
Lifts around the stadium can accommodate one wheelchair user plus one companion at a time, although all the accessible seating, including wheelchair user viewing areas and easy access seats, are on the ground level so no elevators are needed.
Temporary food and beverage stands with low counters are located on each wheelchair platform. There will be no priority lane for disabled fans, but a volunteer will help facilitate access.
Yes, it is no problem to bring your guide or assistance dog into the stadium. There are no dog relief stations but fans with a guide or assistance dog will be seated on the aisle, so you can easily exit if needed.
If you will come with your dog, please send an email in advance to the UEFA Ticketing team via the form so we can seat you accordingly
Yes, all four entrances of the stadium are wheelchair accessible and on the same level as the accessible seats.
If you require assistance to get to your seats or have to walk around the stadium to your designated entrance, please see a volunteer or a steward who will be able to provide a wheelchair and guide you if needed.
You should only use the entrance that’s indicated on your ticket to get to your seats in the quickest way. If you are coming from the accessible parking, please enter through the nearest gate and go to the entrance marked on your ticket.
No, you’ll find accessible toilets within a short distance from all the wheelchair platforms and easy access seats.
Both Fan Meeting Points in Letná Park and Výstaviště are outdoor open spaces that are generally accessible. Bear in mind that the West Ham Fan Meeting Point in Letná Park is mostly on grass.
Yes, there will be accessible toilets at both Fan Meeting Points.