Accessibility
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UEFA EURO 2024 is all about people! It’s our aim to celebrate diversity and inclusion and ensure all fans can be part of the celebrations. This page will help you plan for your EURO 2024 trip. Check this page regularly for updates to ensure you have the best experience possible.
The city of Düsseldorf has issued a comprehensive accessibility guide, covering key information for disabled fans during your stay.
Another helpful resource is the dedicated Host City website on accessibility.
🌍 Accessible travel to Düsseldorf
By train 🚆
Düsseldorf Central Station offers barrier-free access throughout. Equipped with tactile guiding strips on the main concourse and platforms, it ensures a smooth experience for the partially sighted. The DB Information centre, located at the entrance hall on Konrad-Adenauer-Platz, stands as the primary source of information, featuring an induction loop for hard-of-hearing visitors and operates around the clock.
🚨 Don’t forget: All ticket holders have access to discounted DB train tickets and international rail passes.
Booking a DB train ticket
- Wheelchair spaces on trains must be booked in advance
- It’s recommended to select a connection with sufficient transfer time
- DB have a dedicated Mobility Service Centre (MSZ) to support you with your planning. They can also organise assistance for boarding, transferring or getting off a train
Mobility Service Centre (MSZ)
Phone: +49 (0) 030 65212888
E-mail: msz@deutschebahn.com
Onboard DB trains and at train stations
Trains are generally accessible for fans with limited mobility; carriage doors are wide enough to fit wheelchairs and trains are equipped with dedicated wheelchair spaces.
- You can pre-book your wheelchair space in advance for long-distance trains such as ICE, IC and EC services.
- Equipment such as walking aids can be carried free of charge.
- At larger train stations, you can request a wheelchair should you require it.
By plane 🛬
If you require additional assistance, make sure you inform your airline in advance. Visit the accessible travel page on the Düsseldorf Airport website for information on available services at arrivals and departures. It is best to do this at least 48 hours before you start your journey to allow plenty of time for arrangements to be made.
By car 🚘
Many of the public car parks and underground parking facilities are accessible for fans with disabilities. The Düsseldorf Accessibility Guide carries a map with all relevant locations.
Accessible travel guide 🧑🏼🦽
The German National Tourist Board has a dedicated guide on accessible travel throughout the country that can help you plan your EURO 2024 trip.
For general Düsseldorf travel guidance, head over to our travel page.
🏙️ Accessible travel around Düsseldorf
Rheinbahn's public transport system - comprising of U-Bahn, S-Bahn, trams, and buses - is designed to be accessible. It features low-floor vehicles with special areas for wheelchairs and elevated platforms for easier boarding, although not all outdoor platforms have this feature yet. Details are available in the Düsseldorf Accessibility Guide, page 8.
For live schedules and updates, visit the Rheinbahn website (in German only).
⚽ Stadium accessibility
All tickets will be mobile tickets. Our ticketing team will provide updates by email in the lead-up to EURO 2024. For more information, please visit the ticketing FAQs.
There are two types of accessibility tickets available for EURO 2024 – Wheelchair User tickets and Easy Access tickets. A complimentary companion ticket is available during the ticketing process. For more details, visit the Accessibility tickets FAQs.
Accessible parking permits can be requested during the ticket application process. Our ticketing team will allocate permits closer to the match and inform applicants. Please be aware that permits are not guaranteed on application and subject to availability.
A team of friendly staff and volunteers will be on-site to assist you with directions and answer any questions. There will be dedicated accessibility volunteers too!
ADC commentary will be available at all EURO 2024 matches. We'll let you know how to access the service and the language availability soon.
Wheelchairs will be available to loan for fans who are unable to walk longer distances. Simply speak to our volunteers on-site for assistance.
Detailed information about stadium facilities will be released soon.
🎉 EURO 2024 Festival accessibility
The EURO 2024 Festival will be in full swing throughout June and July. The festival sites will be accessible to all fans with facilities such as viewing platforms, ramps to activations and more! Check back later for detailed information.