Accessibility
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UEFA EURO 2024 is all about people! It’s our aim to celebrate diversity and inclusion and ensure all fans can be part of the celebrations. This page will help you plan for your EURO 2024 trip. If you're a disabled fan or require additional support, make sure to check this page frequently for updates.
🌍 Accessible travel to Gelsenkirchen
To ensure that people with disabilities can discover Gelsenkirchen without any worries, visit the dedicated accessible mobility page on the official city website (link available in German only). Wheelchair users, people with a walking disability, hearing impairment or visual impairment will find answers to questions about a host of topics.
There are multiple accessible travel options to reach Gelsenkirchen:
By train 🚆
Gelsenkirchen Central Station is step-free. There are multiple lifts for you to get on and off each platform.
🚨 Don’t forget: All ticket holders have access to discounted DB train tickets and international rail passes.
Booking a DB train ticket
- Wheelchair spaces on trains must be booked in advance
- It’s recommended to select a connection with sufficient transfer time
- DB have a dedicated Mobility Service Centre (MSZ) to support you with your planning. They can also organise assistance for boarding, transferring or getting off a train
Mobility Service Centre (MSZ)
Phone: +49 (0) 030 65212888
E-mail: msz@deutschebahn.com
Onboard DB trains and at train stations
Trains are generally accessible for fans with limited mobility; carriage doors are wide enough to fit wheelchairs and trains are equipped with dedicated wheelchair spaces.
- You can pre-book your wheelchair space in advance for long-distance trains such as ICE, IC and EC services.
- Equipment such as walking aids can be carried free of charge.
- At larger train stations, you can request a wheelchair should you require it.
By plane 🛬
If you require additional assistance, make sure you inform your airline in advance. Visit the dedicated mobility and accessibility pages on the Düsseldorf (DUS) airport website or the Münster Osnabrück (FMO) airport website for information on arrivals and departures. It is best to do this at least 48 hours before you start your journey to allow plenty of time for arrangements to be made.
By car 🚘
Accessible parking is available in the districts of Altstadt and Buer, as well as by the Fan Zone and the Arena AufSchalke. More information will be provided closer to the tournament.
Accessible travel guide 🧑🏼🦽
The German National Tourist Board has a dedicated guide on accessible travel throughout the country that can help you plan your EURO 2024 trip.
For general Gelsenkirchen travel guidance, head over to our travel page.
🏙️ Accessible travel around Gelsenkirchen
In addition to accessible public transport, you can request accessible taxi rides using the local taxi provider for wheelchair users. Order your ride online or via the phone number on their website.
⚽ Stadium accessibility
⚠️ Good to know
The tram and bus stop “Gelsenkirchen VELTINS-Arena” is NOT accessible for wheelchair users. Get off at “Willy-Brandt-Allee” instead, located 680 metres from the stadium entrances. A Shuttle Bus service for disabled fans will be available.
All tickets will be mobile tickets. Our ticketing team will provide updates by email in the lead-up to EURO 2024. For more information, please visit the ticketing FAQs.
There are two types of accessibility tickets available for EURO 2024 – Wheelchair User tickets and Easy Access tickets. A complimentary companion ticket is available during the ticketing process. For more details, visit the Accessibility tickets FAQs.
Accessible parking permits can be requested during the ticket application process. Our ticketing team will allocate permits closer to the match and inform applicants. Please be aware that permits are not guaranteed on application and subject to availability.
A team of friendly staff and volunteers will be on-site to assist you with directions and answer any questions. There will be dedicated accessibility volunteers too!
ADC commentary will be available at all EURO 2024 matches. We'll let you know how to access the service and the language availability soon.
Wheelchairs will be available to loan for fans who are unable to walk longer distances. Simply speak to our volunteers on-site for assistance.
Detailed information about stadium facilities will be released soon.
🎉 EURO 2024 Festival accessibility
The EURO 2024 Festival will be in full swing throughout June and July. The festival sites will be accessible to all fans with facilities such as viewing platforms, ramps to activations and more! Check back later for detailed information.